Alysha Lefler
Phillipsburg,NJ
Summary
Self-motivated, team player, that brings proven leadership, organizational and customer relations skills. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
12
12
years of professional experience
Work History
Premier Coordinator
Chubb Insurance
12.2023 - Current
- Entered data for high net clients with accuracy, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Customer Care Manager
Raymour and Flanigan
11.2012 - 12.2023
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
Education
Associate of Arts - Liberal Arts/Business
Thomas Edison State University
Trenton, NJ03.2023
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ06.2005
Skills
- Customer Relations
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliability
- Active Listening
- Adaptability and Flexibility
Timeline
Premier Coordinator
Chubb Insurance
12.2023 - Current
Customer Care Manager
Raymour and Flanigan
11.2012 - 12.2023
Associate of Arts - Liberal Arts/Business
Thomas Edison State University
High School Diploma -
Phillipsburg High School
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