Alysha Archuleta
Round Rock,TX
Summary
Proven leader in streamlining operations, demonstrated at Pappas Restaurants Inc. by enhancing administrative systems and ensuring efficient payroll and inventory management. Skilled in document management and organizational leadership, I excel in transforming challenges into solutions, significantly improving workflow and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Lead Office Administrator
Pappas Restaurants Inc.
03.2015 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Safeguarded sensitive company information through proper document storage practices and adherence to data privacy regulations.
- Maintained a high level of customer service by promptly handling inquiries from guests and vendors via phone and email.
- Managed weekly payroll processing, ensuring timely and accurate payment distribution for all employees.
- Coordinated daily tasks related to payroll administration, including resolving discrepancies, updating employee records, and preparing necessary reports to guarantee smooth payroll operations.
- Completed weekly food cost analysis by inputting calculated numbers and recording inventory levels, ensuring accurate tracking of food expenditures and inventory management for efficient restaurant operations.
- Regularly updated and ran reports to monitor food handler certifications and TABC compliance, ensuring that all staff remained up-to-date with required certifications and regulatory standards.
- Assisted in new employee orientation by completing I-9 verifications, ensuring all required hiring documents were accurately collected, and setting up employees for online training modules to ensure a smooth onboarding process.
- Mentored a small group of peers, addressing questions and concerns while providing guidance on company policies; conducted bi-weekly check-ins to communicate updates and ensure understanding of procedure changes.
Concierge Representative
The Dinerstein Companies
02.2019 - 03.2020
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
Customer Service Representative
Atlantic Aviation
10.2014 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized suggestive selling techniques to promote and upsell jet fuel services to pilots, enhancing customer satisfaction and driving revenue growth.
- Responded to UNICOM inquiries from pilots, addressing incoming service needs and ensuring prompt, efficient support for flight operations.
- Coordinated travel arrangements for pilots and charter guests, booking hotel accommodations, rental cars, catering services, and ground transportation (limos and town cars) to ensure a seamless travel experience for jet passengers.
Bartender
Pappasitos
04.2012 - 03.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Mathematics
San Jacinto College
Pasadena, TXHigh School Diploma -
Clear Creek High School
League City, TX05-2012
Skills
- Organizational leadership
- Office coordination
- Document management
- Workflow optimization
- Scheduling expertise
- Time management
- Leadership and supervision
- File organization
- Inbound phone call handling
- Inventory management
- Administrative support
- Document scanning
Timeline
Concierge Representative
The Dinerstein Companies
02.2019 - 03.2020
Lead Office Administrator
Pappas Restaurants Inc.
03.2015 - Current
Customer Service Representative
Atlantic Aviation
10.2014 - 12.2015
Bartender
Pappasitos
04.2012 - 03.2015
Mathematics
San Jacinto College
High School Diploma -
Clear Creek High School
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