Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alysha Baer

Lebanon,United States

Summary

Experienced office associate with over a decade of proven expertise in communication, customer service, and organization. Efficiently manages multiple tasks and responsibilities simultaneously, ensuring seamless operations and client satisfaction. Adept at fostering positive relationships with stakeholders and delivering exceptional support to enhance overall business efficiency. Dedicated professional committed to driving success through effective coordination and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

Branch Efficiency Specialist

Sunrun Installation Services
12.2022 - Current
  • Scheduling and Calendar Management: Use depth of knowledge in construction and calendar expertise to optimize a safe and dense calendar schedule for field resources and teams;
  • Calculate numbers and goals for branch to hit weekly, monthly quarterly targets through spreadsheets
  • Scheduling installations, home upgrade technicians, and inspection appointments in coordination with CX Pro Team, or customers directly as needed;
  • Confirm appointments with customer 1-2 days prior to scheduled
  • Understand and implement strategies to ensure install, activation, and home upgrade targets are met, in partnership with Operations Leaders on resource capacity and capability;
  • Identify opportunities for backfill when an appointment is not able to be completed, and coordinate rescheduled appointments with CX Pro team and/or customer directly as needed;
  • Perform install readiness reviews, to mitigate risk of issues on day on appointments;
  • Creates a schedule for 9 crews and 3 HU technicians.
  • Regularly partner with the Electrification Managers on critical pipeline steps between install and activation, identify and act on opportunities improve cycle-time to activation, quality of install work, and customer satisfaction;
  • Provide accurate and timely resolution to customer questions and requests, directly or through the CX Pro team;
  • Document all customer interactions in accordance with standard process;
  • Handle escalated projects in collaboration with stakeholders across the business and where necessary, escalate projects with challenges to CX Manager for resolution;
  • Identify areas of improvement in our customer journey and work with the CX Manager to implement solutions.
  • Problem solve project challenges, support teams in removing roadblocks, and escalate issues as needed to ensure quick action and resolution;
  • Collaborate with other ops teams to provide feedback, perform root cause analysis of recurring issues, and to innovate new ways to reduce rework and improve customer experience;
  • Deliver pipeline performance and cycle time insights to the Director of Electrification Operations to support performance-to-target check-in reviews;
  • Identify, develop, and participate in new or special initiatives, such as new product launches, process enhancements or tool updates.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Generated reports detailing findings and recommendations.

Customer Success Specialist

Sunrun Installation Services
Moorestown , New Jersey
08.2022 - 12.2022
  • Worked projects through the pipeline with an average of 75 projects a day.
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.

Permit Coordinator

Sunrun Installation Services
09.2021 - 08.2022
  • Review, prepare, submit, and receive permit packages in accordance with jurisdictional requirements
  • Coordinate payment and reimbursement of permit fees according to company guidelines
  • Work with internal teams and jurisdictional employees to understand and resolve any jurisdictional comments
  • Work with jurisdictions and Sunrun Design Engineering teams to fully understand, communicate, and resolve AHJ corrections
  • Advocated for Sunrun and work with local jurisdictions to streamline permit processes
  • Understand local AHJ requirements as it relates to permit processes and update AHJ database permitting requirements as needed
  • Schedule appointments to meet customers and obtain customer signatures, final paperwork sign off and payment collection
  • Organize all completed paperwork, and process payments in a compliant, secure manner, if assigned
  • Prepare project documentation for construction teams
  • Utilize software systems to record progress of various tasks
  • Additional duties assigned as needed

Office Manager

Hamburg Emergency Medical Services, INC
04.2018 - 06.2021
  • Answered phones and responded to emails
  • Organized bills and checks; inserted data into excel worksheets.
  • Collected Ambulance memberships/payments then inserted information into excel sheets
  • Payroll
  • Updated certifications and licenses of EMTs and Paramedics then inserted data into ESO Manager
  • Put together employee files with all information needed to pass OSHA requirements.
  • Handled all new employee paperwork and HR Documents
  • Sent invoices to customers using Square

Branch Operations Coordinator

Sunrun Installation Services
06.2019 - 04.2020
  • Schedule Rough and Final Inspections with townships and 3rd party inspectors
  • Orders permits from townships
  • Performs data entry in Salesforce for each job
  • Responds to requests from team members, homeowners, townships and inspectors
  • Composes a schedule for Site Technicians on a weekly basis
  • Managed accounts receivable and paid invoices to vendors
  • Created Job Folders for the install team
  • Ordered supplies for office and install team

Administrative Assistant

Advanced Construction Solutions
12.2012 - 04.2018
  • Responds to requests for information via mail, phone or in-person; gathers appropriate forms and documents, searches for and copies documents from archived records and forwards to requester
  • Performs data entry into automated programs to track contracts, applications or other pertinent data depending on assignment.
  • Prepares correspondence, memos, forms and reports using Microsoft Office applications and software
  • Manages accounts receivable in Quickbooks
  • Orders permits from townships for job sites
  • Manages social media accounts and website; also designs and layout ads and marketing materials

Customer Service Specialist

Dicks Sporting Goods
09.2011 - 07.2012
  • Cashier
  • Helped manage front end (cash registers) and trained new employees on the cash register
  • Managed money and counted tills; counted money for bank deposits
  • When in need, covered other departments for my co-workers

Secretary

Associated Realty and Appraisals
09.2010 - 07.2012
  • Answered phone calls from clients and lenders
  • Put together compiled reports for commercial and residential appraisers in Microsoft Word and Click-forms
  • Scanned photos and uploaded photos and other data to reports
  • Transmitted reports to send as attachments to clients

Medical Clerk

Caron Foundation
08.2010 - 06.2011
  • Transcribed verbal notations from physicians and counselors for inclusion in patient's files
  • Typed personal patient (client) information into patient files; scanned medical labs into patient's files

Education

High School Diploma -

Conrad Weiser High School
01.2011

Social Work

Mansfield University
Mansfield, PA

Skills

  • Supportive team participant
  • Proficient in computer applications
  • Skilled in Google Suite and ESO management
  • Experienced with Salesforce and QuickBooks
  • Efficient at acquiring new skills
  • Effective problem resolution
  • Team leadership
  • Time management
  • Service excellence
  • Strong organizational abilities

Timeline

Branch Efficiency Specialist

Sunrun Installation Services
12.2022 - Current

Customer Success Specialist

Sunrun Installation Services
08.2022 - 12.2022

Permit Coordinator

Sunrun Installation Services
09.2021 - 08.2022

Branch Operations Coordinator

Sunrun Installation Services
06.2019 - 04.2020

Office Manager

Hamburg Emergency Medical Services, INC
04.2018 - 06.2021

Administrative Assistant

Advanced Construction Solutions
12.2012 - 04.2018

Customer Service Specialist

Dicks Sporting Goods
09.2011 - 07.2012

Secretary

Associated Realty and Appraisals
09.2010 - 07.2012

Medical Clerk

Caron Foundation
08.2010 - 06.2011

Social Work

Mansfield University

High School Diploma -

Conrad Weiser High School

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