Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alysha Baker

Fort Wayne,IN

Summary

Professional with strong background in e-commerce, equipped to excel in fast-paced retail environment. Proven ability to enhance customer experience, streamline order processes, and efficiently manage inventory. Known for collaborative teamwork, adaptability, and results-driven approach. Skilled in digital platforms, inventory management systems, and customer service.

Overview

6
6
years of professional experience

Work History

E-Commerce Personal Shopper

Kroger
08.2024 - Current
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
  • Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Managed client information securely, respecting confidentiality agreements while maintaining detailed records of past purchases and preferences.
  • Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
  • Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
  • Sourced hard-to-find items for discerning clients by leveraging industry connections with specialty retailers or boutique shops.
  • Tailored shopping experiences for each client, taking into account their individual budget constraints and style preferences.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
  • Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
  • Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
  • Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.

Sales Associate

Five Below
07.2023 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

Dollar Tree
07.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Sales Associate

Khols
09.2018 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor Of Arts - Art And Design

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN
05.2024

Skills

  • Patience and Empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Delivery Management
  • Brand Awareness
  • Styling Techniques
  • Route Planning
  • Strong fashion sense
  • E-commerce understanding
  • Customer Service
  • Attention to Detail
  • Prioritizing Orders
  • Online Order Processing
  • Upbeat and Outgoing Attitude
  • Decision-Making
  • Heavy Lifting
  • Customer Relations
  • Accurate money handling
  • Product Knowledge
  • Flexible Schedule
  • Relationship Building
  • Sales expertise
  • Verifying Order Accuracy
  • Physical Stamina
  • Planning and Organization
  • Sales proficiency
  • Online ordering familiarity
  • Advertising and marketing
  • Lift up to Number pounds
  • Product expertise
  • Merchandise Selection
  • Payment Processing
  • Documentation And Reporting
  • Trend understanding
  • Market Trends Analysis
  • Purchase Recommendations
  • Fashion trends
  • Trend forecasting
  • Teamwork and Collaboration
  • Problem-Solving
  • Strong Work Ethic
  • Multitasking and Organization
  • Excellent Communication
  • Answering Phones
  • Personal Assistance
  • Public Speaking
  • Creative Thinking
  • Client satisfaction
  • Staff Collaboration
  • Filing and Recordkeeping
  • Product Recommendations
  • Data Entry
  • Schedule Management
  • Organizing and Preparing Meetings
  • Inventory Management
  • Mobility Assistance
  • Building Positive Rapport
  • Business Correspondence
  • Transportation and Errands
  • Meeting planning
  • Project Planning
  • Event Setup
  • Sales Promotions
  • Childcare experience
  • Appointment Setting
  • Shipping and Receiving Packages
  • Expense Management
  • Activity Planning
  • Database Management
  • Trend Monitoring
  • Calendar Management
  • Administrative Support
  • Display Creation
  • Survey Taking
  • Interior decorating
  • Event Planning
  • Filing and data archiving
  • Supply Management
  • Light Housekeeping
  • Client Advocacy
  • Spreadsheet Management
  • Brand Promotion

Timeline

E-Commerce Personal Shopper

Kroger
08.2024 - Current

Sales Associate

Five Below
07.2023 - 08.2024

Sales Associate

Dollar Tree
07.2020 - 08.2021

Sales Associate

Khols
09.2018 - 02.2019

Bachelor Of Arts - Art And Design

Indiana University - Purdue University Fort Wayne

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Alysha Baker