Summary
Overview
Work History
Education
Skills
Timeline
Alysha Cartner

Alysha Cartner

Kissimmee,FL

Summary

Dynamic and adaptable professional with extensive experience in customer service at Michaels and New Beginnings. As a manager you must have the proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for multitasking and maintaining attention to detail in fast-paced environments, consistently delivering exceptional service and fostering positive team collaboration.

Overview

2026
2026
years of professional experience

Work History

Michaels

Customer Service Department
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Server

Longhorns Steakhouse
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

New Beginnings

New Beginning Rehabilitation Center
05.2015 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Server

Lazy Dog Restaurant & Bar
03.2023 - 03.2024

Managed multiple tables and tasks to ensure customer satisfaction.

Handled money and change

Open and closed the business and prepared for the next day.

  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelor Of Applied Arts - Art Science

Virginia College Birmingham , Birmingham, AL
05.2010

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Verbal communication

Timeline

Server - Longhorns Steakhouse
04.2024 - Current
Server - Lazy Dog Restaurant & Bar
03.2023 - 03.2024
New Beginnings - New Beginning Rehabilitation Center
05.2015 - 03.2022
Michaels - Customer Service Department
Virginia College Birmingham - Bachelor Of Applied Arts, Art Science
Alysha Cartner