Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Alysha Clark

Nampa,ID

Summary

Hardworking and passionate job seeker with extensive customer service and organizational skills. Demonstrates strong teamwork, problem-solving, and time-management skills. Consistently recognized for excellent customer service. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Adoptions Front Desk Manager

Idaho Humane Society
10.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed front desk team, client records, followed State and County regulations.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Ran a small pet supply store; ordered inventory as well as kept accounts in balance and ran daily reports to verify totals.

Adoptions Associate

Idaho Humane Society
01.2023 - 10.2023
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Veterinary Clinic Receptionist

Idaho Humane Society
05.2022 - 10.2022
  • Answering phones, providing information, taking messages, or scheduling appointments
  • Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Schedule appointments and maintain and update appointment calendars
  • Hear and resolve complaints from customers or the public
  • File and maintain records

Purchasing Assistant

Atlas Resell Management
01.2022 - 03.2022
  • Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors
  • Respond to customer and supplier inquiries about order status, changes, or cancellations
  • Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered

Customer Service Representative

CITI BANK
01.2018 - 06.2021
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Sales Associate

JcPenney
02.2017 - 12.2017
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases, and receive and process cash or credit payment
  • Prepare merchandise for purchase or rental
  • Answer questions regarding the store and its merchandise

Sandwich Artist

Subway
10.2015 - 02.2017
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware
  • Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures
  • Accept payment from customers, and make change as necessary
  • Balance receipts and payments in cash registers

Education

High School Diploma -

Rocky Mountain Online High School
Mountain Home, ID
03-2016

Skills

  • Staff management
  • Conflict resolution
  • Partnership development
  • Employee onboarding
  • Marketing
  • Customer service
  • Clear communication
  • Coaching and mentoring
  • Inventory management
  • Preparing reports
  • Front desk management
  • Verbal and written communication

Certification

  • Overdose Prevention and Response Training
  • Microsoft Office
  • Effective Staff Supervision

Timeline

Adoptions Front Desk Manager

Idaho Humane Society
10.2023 - Current

Adoptions Associate

Idaho Humane Society
01.2023 - 10.2023

Veterinary Clinic Receptionist

Idaho Humane Society
05.2022 - 10.2022

Purchasing Assistant

Atlas Resell Management
01.2022 - 03.2022

Customer Service Representative

CITI BANK
01.2018 - 06.2021

Sales Associate

JcPenney
02.2017 - 12.2017

Sandwich Artist

Subway
10.2015 - 02.2017

High School Diploma -

Rocky Mountain Online High School
Alysha Clark