Alysha Conrad
Brentwood,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Manager in Training
Lush Cosmetics
08.2016 - Current
- Role is to learn about customers and their lifestyle, determine what products are right for their skin based on ingredients, daily routine, and allergies.
- Then take customers around the store, showing them each section and explains what is what so they are never confused, leaving satisfied and happy.
- Stocking the store, cleaning, and counting inventory are all apart of the job as well.
- Also, as Eco-Warrior, I was in charge of keeping the store green in every aspect.
- Made sure we composted, recycled, and separated plain trash.
- Kept track of energy and water usage in store as well and found ways to save on those.
- Love to keep customers informed about how green we are and was always finding more ways to be eco-friendly.
- Duty to keep staff motivated and at high energy to talk to customers and ensure they also have a goal for the day.
- Earned "Lushie" award for maintaining customer satisfaction ratings and securing high-profit drivers.
- Maximized performance by monitoring daily activities and mentoring team members. Keeping track of Dashboards and controlling KPI's to make Target and Bonus while communicating goals and highlighting success.
Sales Associate & Keyholder
Bath & Body Works, LLC
04.2021 - 03.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as linking through different areas of the store and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Most importantly, greeted every customer and made every interaction genuine and made sure every customer could find something based on their needs or the needs of who they came in for.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Nanny
Mindy & Jeffrey Juan
01.2018 - 07.2018
- Performed daily tasks to ensure happiness and safety, such as singing, making food, and all the cuddles possible.
- As a nanny for over 5 years, I take into account everything I've learned in previous years and utilize it as best as it fits to the situation.
- (Example: I will slide my finger along the bridge of an infant's nose, back and forth, to help them fall asleep when they are restless, I learned this from my mother as she did this to my brother.)
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Retail Associate & Visuals
Old Navy
09.2017 - 04.2018
- My job was to markdown inventory, fold clothes, ensure safety standards and organize areas to best make sense to a customer's eye.
- Another part of my job was shipment. I was involved in moving boxes to designated areas to be opened, and inventory sorted in its proper spot in store.
- Damaged items were made note of and given to manager.
- During store hours it was my duty to ensure I maintained a fast pace work ethic, while greeting customers and making sure their needs were met.
- I also broke down parts of the store every week for visuals. I would rearrange sections to meet current promotions or campaigns, dressing mannequins and displaying product to fit visual standards.
Nanny
Casey & Dave Quist / Christine & Dave Scofield
09.2015 - 07.2016
- I loved and looked after two families' kids ages 2, 5, and 7.
- As well as ages 6 and 10.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- After I picked them up from school we went to parks, swimming, gymnastics, glee club, and of course made lots of yummy food together.
- I also made sure they did homework, always with help if needed.
- If they had problems or questions I was always sure to answer.
- They had their nightly routine before bed and then it was book time, cuddles, and lights out.
- Involved children in caring for household pets and chores.
Hostess
Jeb's Blueberry Hill
02.2015 - 07.2015
- Greeting the customers and making them feel welcome was the first step to being a hostess.
- Alongside making sure every server has equal tables, and tables are properly stocked with the necessary condiments.
- Cleaning around the clock is also mandatory.
- Making sure menus are spotless, keeping bathrooms tidy and dusting every shift.
- I was also in charge of the register, so I rang up customers, making sure they left satisfied and wanting to come back! I totaled sales at the end of the day.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and allergy information.
Keyholder
Coldstone Creamery
07.2014 - 01.2015
- It was my job to open and close the store, clean the store from top to bottom, restock inventory, make ice cream and other desserts, and check stock.
- Last but not least, make it the most enjoyable experience for the customer as possible.
- Totaled sales and kept staff on task at the end of every closing shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
Nanny
Kelly & Justin Glon
03.2013 - 06.2014
- I cared for a loving infant from 3 months old, to 19 months old, for 10 hours a day and 5 days a week.
- I did the whole works and made sure she was a happy baby by the time I left every evening.
- Also performed light cleaning duties and laundry when requested.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Promoted language development skills through reading and storytelling.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Regularly traveled with family to help with vacation activities and childcare.
Education
High School Diploma -
Clayton Valley High School
Concord, CA06.2012
Skills
- Schedule creation and maintenance
- Staff Management
- Approachable
- Active listener
- Cheerful and energetic
- Communication
- Register Experience
- Knowledge of Product & Pricing
- Product promotions
- Cleaning
- Product Location
- Customer service
- Organization
- Adaptability
- Multitasking abilities
- Teamwork
- Leadership
- Responsible
- Compassion
Volunteering
- I did volunteer work in Hawai'i while i was there in March of 2016. We (my in-laws and i) led a mission of delivering 250 plates of hot food, all made by us, to the homeless on Oahu. We loaded up vehicles and drove around with plenty of fresh water and offered it to anyone who needed it.
- We turned around and did the same thing in May of 2017 on Big Island with over 100 plates of food and water. I plan on doing more volunteer work in my future.
Timeline
Sales Associate & Keyholder
Bath & Body Works, LLC
04.2021 - 03.2022
Nanny
Mindy & Jeffrey Juan
01.2018 - 07.2018
Retail Associate & Visuals
Old Navy
09.2017 - 04.2018
Manager in Training
Lush Cosmetics
08.2016 - Current
Nanny
Casey & Dave Quist / Christine & Dave Scofield
09.2015 - 07.2016
Hostess
Jeb's Blueberry Hill
02.2015 - 07.2015
Keyholder
Coldstone Creamery
07.2014 - 01.2015
Nanny
Kelly & Justin Glon
03.2013 - 06.2014
High School Diploma -
Clayton Valley High School