Alysha Ellis
Webster,TX
Summary
- Open availability for weekends and most holidays
- strong self- motivation
- proficient with Microsoft office apps
- strong communication skills
- I work great individually and w/ teams
- I require minimal to no supervision
Overview
10
10
years of professional experience
Work History
Plasma Processor
CSL Plasma
Webster Tx
10.2025 - Current
- Processed and tested plasma samples for quality assurance.
- Maintained compliance with safety and regulatory standards in all procedures.
- Proactively communicated with management regarding any discrepancies or issues
Delivery Driver
Uber Eats
Houston, TX
01.2025 - Current
- Navigated routes to ensure timely delivery of food orders.
- Communicated effectively with customers to enhance service experience.
- Maintained vehicle cleanliness and conducted routine safety checks.
Supply tech
CHI St. Lukes The Woodlands
The Woodlands, TX
02.2024 - 12.2024
- Managed inventory to ensure availability of medical supplies.
- Coordinated supply distribution to various departments,
- Provided customer service to internal staff members reguarding supplies or navigating inventory systems.
Delivery Driver Manager
Amazon- Spring TX
Spring, TX
10.2020 - 02.2024
- Supervised daily operations for team of delivery drivers, ensuring timely and efficient package deliveries.
- Monitored key performance indicators, identifying areas for improvement in delivery processes.
- Collaborated with warehouse staff to streamline order fulfillment processes and improve overall productivity.
Remote CSR
Remote
01.2020 - 10.2020
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate information delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Svc Rep
Convergys- Anthem Inc.
04.2016 - 10.2019
- Handled inbound customer service calls for Anthem members regarding benefits, claims, and coverage
- De-escalated complex and emotional situations while maintaining compliance
- Met or exceeded performance metrics for call handling time and quality
Skills
- Knowledge in patient records, scheduling and insurance verification
- 3 years Medicare experience in high volume call center
- 10 years of Customer service experience
- Able to make quick and appropriate decisions
- “lead by example” mentality
- Proficient in multi-tasking and meeting timelines
Timeline
Plasma Processor
CSL Plasma
10.2025 - Current
Delivery Driver
Uber Eats
01.2025 - Current
Supply tech
CHI St. Lukes The Woodlands
02.2024 - 12.2024
Delivery Driver Manager
Amazon- Spring TX
10.2020 - 02.2024
Remote CSR
Remote
01.2020 - 10.2020
Customer Svc Rep
Convergys- Anthem Inc.
04.2016 - 10.2019