Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessDevelopmentManager
Alysha Frazier

Alysha Frazier

Raeford,USA

Summary

Dynamic professional specializing in problem-solving and delivering high-impact solutions in fast-paced environments. Recognized for utilizing analytical thinking and creativity to drive innovation and continuous improvement. Committed to leveraging expertise for organizational growth while embracing opportunities for further development.

Overview

10
10
years of professional experience

Work History

Maternity Leave

AFFEES
Maryland City, USA
06.2023 - 08.2023
  • Utilized maternity leave to nurture newborn daughter.

Customer Service Associate

AAFES Exchange Service Military clothing
Fort Meade, USA
04.2022 - 05.2023
  • Processed customer transactions and refunds.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Responded to customer inquiries via phone, email and chat.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.

Work from Home Customer Service Representative

Cox Communications (Through SITEL, NOW CALLED FOUNDEVER)
Fayetteville, USA
04.2020 - 05.2021
  • Managed large volumes of customer inquiries.
  • Terminated existing memberships.
  • Handled financial exchanges swiftly.
  • Drive sales of various cable packages.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Associate of Arts - Business Administration

University of Phoenix
Fayetteville, NC
01.2013

Skills

  • Dependable and responsible
  • Relationship building
  • Computer skills
  • Good Telephone Etiquette
  • Networking
  • Flexible and adaptable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Maternity Leave

AFFEES
06.2023 - 08.2023

Customer Service Associate

AAFES Exchange Service Military clothing
04.2022 - 05.2023

Work from Home Customer Service Representative

Cox Communications (Through SITEL, NOW CALLED FOUNDEVER)
04.2020 - 05.2021

Associate of Arts - Business Administration

University of Phoenix

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Alysha Frazier