Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Alysha Gonzalez

Orlando,FL

Summary

Hardworking Team Coach with exceptional abilities in process improvement, customer service and management.

Overview

10
10
years of professional experience

Work History

Team Coach Pilot / Team Coach

Paylocity
03.2022 - Current
  • Spearheaded development and implementation of the Team Coach Pilot Program, fostering growth of new hires post-training
  • Implemented an innovative 11-week training program, CLIMB, for new Account Managers in Client Services - Emerging Markets sector
  • Acted as a key liaison between the Learning & Development Team and the Client Services team, ensuring seamless communication and collaboration
  • Provided continuous support to Account Managers, ensuring smooth transition from training to role execution
  • Analyzed new hire performance to tailor coaching, improving client service outcomes in Emerging Markets
  • Monitored daily operations closely, identifying and documenting areas for improvement in Account Management.

Account Manager

Paylocity
07.2021 - 03.2022
  • Successfully handled escalated client issues, showcasing problem-solving skills
  • Delivered timely projects alongside regular workload, demonstrating time management skills
  • Achieved high client satisfaction rates through effective account management.

Technical Support Representative

Asurion
06.2020 - 01.2021
  • Served as a primary resource for client technical inquiries
  • Implemented product knowledge to troubleshoot issues
  • Achieved sales goals for insurance products
  • Educated clients on product significance, enhancing brand value
  • Impacted client retention positively through efficient service.

Owner Care Specialist

WYNDHAM DESTINATIONS
04.2017 - 06.2020
  • Initiated case resolution for negative balances and booking reservations
  • Audited client accounts meticulously, maintaining financial accuracy
  • Provided expert advice and compensation to alleviate client frustrations
  • Influenced client satisfaction positively, fostering loyalty and repeat business.

Sales Associate

GAP OUTLET
11.2013 - 04.2017
  • Boosted customer satisfaction by providing efficient checkout service
  • Exceeded weekly credit card sales targets
  • Solved logistical challenges in inventory management
  • Contributed to store's visual appeal through innovative display structures.

Education

Skills

  • Time Management
  • Verbal and Written Communication
  • Project Management
  • Administrative Support

Personal Information

Title: HR COORDINATOR

Timeline

Team Coach Pilot / Team Coach

Paylocity
03.2022 - Current

Account Manager

Paylocity
07.2021 - 03.2022

Technical Support Representative

Asurion
06.2020 - 01.2021

Owner Care Specialist

WYNDHAM DESTINATIONS
04.2017 - 06.2020

Sales Associate

GAP OUTLET
11.2013 - 04.2017

Alysha Gonzalez