Alysha Gonzalez
Orlando,FL
Summary
Hardworking Team Coach with exceptional abilities in process improvement, customer service and management.
Overview
10
10
years of professional experience
Work History
Team Coach Pilot / Team Coach
Paylocity
03.2022 - Current
- Spearheaded development and implementation of the Team Coach Pilot Program, fostering growth of new hires post-training
- Implemented an innovative 11-week training program, CLIMB, for new Account Managers in Client Services - Emerging Markets sector
- Acted as a key liaison between the Learning & Development Team and the Client Services team, ensuring seamless communication and collaboration
- Provided continuous support to Account Managers, ensuring smooth transition from training to role execution
- Analyzed new hire performance to tailor coaching, improving client service outcomes in Emerging Markets
- Monitored daily operations closely, identifying and documenting areas for improvement in Account Management.
Account Manager
Paylocity
07.2021 - 03.2022
- Successfully handled escalated client issues, showcasing problem-solving skills
- Delivered timely projects alongside regular workload, demonstrating time management skills
- Achieved high client satisfaction rates through effective account management.
Technical Support Representative
Asurion
06.2020 - 01.2021
- Served as a primary resource for client technical inquiries
- Implemented product knowledge to troubleshoot issues
- Achieved sales goals for insurance products
- Educated clients on product significance, enhancing brand value
- Impacted client retention positively through efficient service.
Owner Care Specialist
WYNDHAM DESTINATIONS
04.2017 - 06.2020
- Initiated case resolution for negative balances and booking reservations
- Audited client accounts meticulously, maintaining financial accuracy
- Provided expert advice and compensation to alleviate client frustrations
- Influenced client satisfaction positively, fostering loyalty and repeat business.
Sales Associate
GAP OUTLET
11.2013 - 04.2017
- Boosted customer satisfaction by providing efficient checkout service
- Exceeded weekly credit card sales targets
- Solved logistical challenges in inventory management
- Contributed to store's visual appeal through innovative display structures.
Education
Skills
- Time Management
- Verbal and Written Communication
- Project Management
- Administrative Support
Personal Information
Title: HR COORDINATOR
Timeline
Team Coach Pilot / Team Coach
Paylocity
03.2022 - Current
Account Manager
Paylocity
07.2021 - 03.2022
Technical Support Representative
Asurion
06.2020 - 01.2021
Owner Care Specialist
WYNDHAM DESTINATIONS
04.2017 - 06.2020
Sales Associate
GAP OUTLET
11.2013 - 04.2017