Alysha Hejnal
225 W Bedford Euless Rd ,TX
Summary
Proactive Front Desk Agent with extensive experience in guest relations, reservations, and financial transactions. Successfully developed strong guest relationships and resolved customer complaints professionally. Skilled in hospitality services, room assignments, and payment oversight, contributing to repeat business and efficient operations.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hyatt Place Ft. Worth Hurst
06.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Storage Facility Manager
Advantage Smart Space Storage
07.2023 - 11.2023
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Saugus High School
Valencia, CA06-2020
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Credit and cash payments
- Guest Relations
- Guest accommodations
- Oral and written communications
- Time Management
- Listening Skills
- Administrative Skills
- Reservation Systems
- Microsoft Office
- Front Office Support
- POS Systems
- Room assignments
- File Management
Timeline
Storage Facility Manager
Advantage Smart Space Storage
07.2023 - 11.2023
Front Desk Agent
Hyatt Place Ft. Worth Hurst
06.2023 - Current
High School Diploma -
Saugus High School
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