Alysha Hunter
Administrative Assistant - Customer Service Representative
Bear,DE
Summary
Organized and dedicated Administrative Assistant with 7 year proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant & Mortgage Loan Partner
Pendergrass Financial Group LLC
03.2020 - Current
- Offered first-line technical support and promptly resolved client inquiries for efficient office functioning
- Collaborated with clients and mortgage professionals to facilitate loan application process
- Delivered exceptional customer service by providing comprehensive administrative support throughout mortgage lending journey
- Coordinated and executed events, ensuring client satisfaction
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Implemented process improvements, optimizing workflow efficiency
- Researched and wrote contracts, agreements and proposals
- Developed and implemented strategies to enhance partner relations which drove sales and increased closed loans by 15%
Administrative Assistant
Partnership for the Delaware Estuary
10.2019 - 03.2020
- Ensured high level of customer service by responding to 2inquiries and providing information to clients
- Provided administrative support to enhance operational efficiency
- Responded to customer requests for services, and company information.
- Assisted in coordinating events and projects to meet organizational goals
- Managed office tasks, including handling correspondence and maintaining records
- Handled payroll duties, including processing payroll, maintaining accurate records, and addressing payroll-related inquiries
- Developed and implemented organizational filing systems, improving accessibility to information.
Administrative Assistant
Prelude Therapeutics
06.2018 - 08.2019
- Supported office manager and executives, ensuring smooth day-to-day operations
- Coordinated and executed events with focus on delivering exceptional experiences
- Demonstrated effective first-line technical support for staff
- Managed vendor payments, resolving billing inquiries, and enhancing overall client satisfaction
- Conducted market research and analysis, providing valuable insights for strategic decision-making
- Drafted and edited professional correspondence, maintaining high standard of communication.
Customer Account Management
Aaron's Furniture Rental
03.2017 - 05.2018
- Identified customer requirements, uncovered roadblocks and demonstrated strong account management capabilities
- Collaborated with clients to understand their needs and provided personalized assistance
- Handled administrative tasks related to customer accounts and ensured accuracy in records
- Conducted customer satisfaction surveys, gathering valuable feedback for service improvement
- Resolved escalated customer issues promptly and effectively, maintaining positive client relationships
- Implemented customer loyalty program, increasing retention rates.
- Demonstrated proactive account management and prompt resolution of inquiries
- Made over 90 account recovery calls per day
Finance Manager
Homestar Remodeling
03.2016 - 02.2017
- Led financial analysis and reporting for remodeling projects, ensuring accurate budgeting and cost controls
- Collaborated with clients to understand financial requirements, providing tailored solutions for project funding
- Maintained strong communication with vendors, negotiating favorable terms and resolving financial issues promptly
- Conducted financial reviews to assess project profitability and identify areas for cost optimization
- Implemented streamlined invoicing processes, resulting in improved cash flow and client satisfaction
- Provided ongoing financial consultations to clients, offering insights and guidance for optimal decision-making
- Analyzed market trends and competitor data, contributing to strategic business planning
- Contributed to sales growth by 7% upselling products and services based on individual customer requirements
Education
High School Diploma -
Glasgow High School
Newark, DE 08.2009 - 06.2013
Skills
Demonstrated proficiency in clear and concise verbal and written communication with customers to understand their needs
Strong active listening skills, ensuring accurate comprehension of customer inquiries and concerns
Proven ability to identify and analyze customer issues and providing timely and effective solutions
Track record of resolving escalated concerns and handling challenging situations
In-depth knowledge of products and services offered,
Continuous learning and staying updated on product features and updates
Exceptional ability to empathize with customers, understanding their perspectives and building rapport to create a positive and personalized experience
Proven experience in handling multiple customer inquiries simultaneously while maintaining attention to detail and delivering timely responses
Quick learner who can easily grasp new product information and industry updates
Accomplishments
Contributed to a 20% increase in positive customer feedback at Pendergrass Financial Group LLC by delivering exceptional customer service and providing comprehensive administrative support during the mortgage lending process.
Implemented organizational filing systems at Partnership for the Delaware Estuary, enhancing accessibility to information and improving overall operational efficiency.
Streamlined invoicing processes at Homestar Remodeling, leading to improved cash flow and client satisfaction. The initiative resulted in a reduction in billing errors and enhanced financial efficiency.
Timeline
Administrative Assistant & Mortgage Loan Partner
Pendergrass Financial Group LLC
03.2020 - Current
Administrative Assistant
Partnership for the Delaware Estuary
10.2019 - 03.2020
Administrative Assistant
Prelude Therapeutics
06.2018 - 08.2019
Customer Account Management
Aaron's Furniture Rental
03.2017 - 05.2018
Finance Manager
Homestar Remodeling
03.2016 - 02.2017
High School Diploma -
Glasgow High School
08.2009 - 06.2013