Hi, I’m
Alysha Klaiss
Tiffin,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
year of professional experience
1
Certification
Work History
Discover Financial Services, DFS
Lead Collections Specialists
08.2023 - Current
Job overview
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Negotiated payment plans with customers to achieve mutually beneficial outcomes for both parties.
- Collected on delinquent accounts to reduce overdue balances.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Championed a customer-centric approach to collections, balancing firmness with empathy when negotiating payment arrangements.
- Used scripted conversation prompts to convey current account information and obtain payments.
Discover Financial Services, DFS
Acting Coach
11.2023 - 01.2024
Job overview
- I coached 19 agents on how to be successful in MVAR
- I educated agents on best practices and provided feedback as needed
- I maintained reports on agents and documented job performance, feedback, and coaching
- I tailored my coaching style to best help each agent.
Discover Financial Services, DFS
Senior Collections Specialists
02.2023 - 07.2023
Job overview
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Worked with customer to create debt repayment plan based on current financial condition.
- Used probing techniques to determine debtors' reasons for delinquency.
- Established relationships with customers to encourage payment of delinquent accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Discover Financial Services, DFS
Lead Collections Specialist
10.2022 - 01.2023
Job overview
- Contacted customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed strong relationships with clients by maintaining open lines of communication throughout the collections process.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
Lake High SchoolMillbury, OH
High School Diploma
05.2012
Skills
- Developer
- Belief
- Positivity
- Empathy
- Includer
- Relationship Building
- Leadership
Certification
TIES
Coaching Skills for Leaders & Managers
Timeline
Acting Coach
Discover Financial Services, DFS
11.2023 - 01.2024
Lead Collections Specialists
Discover Financial Services, DFS
08.2023 - Current
Senior Collections Specialists
Discover Financial Services, DFS
02.2023 - 07.2023
Lead Collections Specialist
Discover Financial Services, DFS
10.2022 - 01.2023
Lake High School
High School Diploma