Alysha Knox

• Provided high-touch support for VIC clients by managing custom orders, appointments, consignments, and product repairs to enhance client satisfaction.
• Directed daily logistics, including order processing, shipment, store transfers, and order pickups.
• Executed full store inventory counts and reconciliations, implementing recovery initiatives to maintain stock accuracy.
• Traveled to Florida to provide on-site operational support for a new store opening.

• Accurately pick and stage over 100 items per shift, maintaining a 98% order accuracy rate. • Review digital and printed tickets to ensure proper item selection and location. • Collaborated with team members to ensure timely shipping and avoid delays. • Maintained consistent pace in high-volume environment, exceeding daily productivity targets.

• Conducted hourly patrols and ID checks, reducing unauthorized access incidents. • Provided professional and courteous assistance to visitors, ensuring safety and security. • Investigated and reported facility issues, contributing to improved response time. • Created a safe and inviting environment for visitors in high-traffic settings.

• Greeted guests and guided attendees to entrances, seating, and service areas.

• Enhanced sales by utilizing product knowledge and engaging customers. • Guided customers in selecting products, processing purchases, and enrolling in rewards programs. • Cross-trained to support multiple departments, ensuring smooth operations.

• Provided customer service and technical assistance in electronics department, enhancing customer satisfaction. • Utilized inventory systems to confirm product availability and address service needs efficiently. • Monitored in-store promotions to facilitate upsells and enhance overall customer experience.