Alysha Layton
Summary
Dedicated and experienced Customer Service Professional with over 7 years of expertise in client interaction, troubleshooting, and conflict resolution. Recognized for excellent communication, problem- solving, and critical thinking skills, with a strong commitment to delivering exceptional customer experiences. Proficient in customer relations and computer systems, with certifications in CPR and Home Health Aid. Eager to leverage my skills in a dynamic and client focused environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Specialist2
Tampa General Hospital
01.2023 - Current
- Responsible for obtaining and verifying demographic, confidential clinical and financial information necessary to accurately and efficiently schedule treatments.
- Pre-registers patient, verifies insurance eligibility and benefits, identifies those services that require an insurance authorization.
- Works directly with nurses, medical staff and other external professionals to assist patients with obtaining health care.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Front Desk Specialist
Florida Orthopaedic Institute
01.2022 - 08.2023
- Communicate when authorization is needed with Primary Care Physician, Insurance companies, and Case Manager/Adjustors
- Collect all co-payments, co-insurance amounts and other various balances at the time services are rendered
- Schedule all Therapy New and Established patients per the Therapy Plan of Care and Doctor’s orders
- Proficient with various EMR systems (WebPt/Athena) and insurance verification portals
Hospitality- Server/Management
Outback Steakhouse
05.2020 - 08.2022
- Clear and effective communication with guest and team members/ staff
- Take and deliver customer orders while coordinating with coworkers to elevate each customer’s dining experience
- Training all new floor staff and servers on customer service requirements, proper food handling guidelines, restaurant protocols, and safety procedures
- Maintaining dining ambiance with an enthusiastic attitude
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hospitality- Server
Chili’s Bar and Grill
01.2017 - 09.2020
- Provide hospitable and customized service to every guest
- Thinking and acting quickly in a fast-paced, high-volume environment
- Receiving accurate customer payments and returning the correct change
- Supported restaurant revenue goals by upselling appetizers, desserts, beverages, or promotional items when appropriate opportunities arose during guest interactions.
- Adhered to company policies and local regulations regarding the responsible service of alcohol, ensuring a safe and enjoyable experience for all guests.
Hospitality- Server
Snellgroves
01.2017 - 01.2020
- Welcoming guests into the dining area and helping them to their tables
- Providing attentive service to diners, such as refilling drinks as needed and checking their needs during meals
- Performing cleaning duties, such as at the service station, around the kitchen and in the dining area
- Completing guest transactions after finished dining
Collections Specialist
G C Services
02.2016 - 01.2017
- Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
Front of House Employee
Thai X-Press Cafe
04.2013 - 06.2014
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
University -
Jersey College Of Nursing
Tampa, FLAssociate of Science - Nursing
Hillsborough Community College
Tampa, FLHigh School Diploma -
Bloomingdale High
Valrico, FL05-2014
Skills
- Proficient in Microsoft Software
- Experience in EMR
- Communication
- Time management
- Flexibility
- Attention to detail
- HIPAA compliance
- Appointment scheduling
- Front desk operations
- Medical terminology
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- CPR/AED Certification
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Timeline
Patient Access Specialist2
Tampa General Hospital
01.2023 - Current
Front Desk Specialist
Florida Orthopaedic Institute
01.2022 - 08.2023
Hospitality- Server/Management
Outback Steakhouse
05.2020 - 08.2022
Hospitality- Server
Chili’s Bar and Grill
01.2017 - 09.2020
Hospitality- Server
Snellgroves
01.2017 - 01.2020
Collections Specialist
G C Services
02.2016 - 01.2017
Front of House Employee
Thai X-Press Cafe
04.2013 - 06.2014
University -
Jersey College Of Nursing
Associate of Science - Nursing
Hillsborough Community College
High School Diploma -
Bloomingdale High