Alysha Lezama
Brooklyn ,NY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Teachers Aide
Friends Of Crown Heights Day Care Centers
01.2021 - Current
- Assisted teachers with supervision and care of group of 17 children.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Associate Supervisor
Cvs Pharmacy Inc.
12.2018 - 10.2019
- Prepared quotes for new products and services and composed budgets.
- Hired, trained and mentored staff to maximize effectiveness.
- Cross-trained existing employees to maximize team agility and performance.
- Raised property accuracy and accountability by creating new automated tracking method.
- Trained new employees in specific job requirements.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Team Member / Trainer
Sweetgreen Inc.
11.2018 - 09.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Replenished buffet food when quantities became low.
- Complied with safety standards while handling food and buffet equipment.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Placed clean plates and utensils at beginning of salad bar for patron self-service.
- Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
Sales Associate Lead
Dollar Tree
04.2015 - 10.2017
- Trained approximately 10 new sales associates in 2 weeks.
- Issued receipts and processed refunds, credits, or exchanges.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
South Shore YABC
6565 Flatlands AveAssociate Degree - Medical Science
Institute of Medical & Business Careers
Pittsburgh, PASkills
- Staff Management
- Sales and marketing
- Team management
- Complaint resolution
- Patience and Empathy
- Team Collaboration
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Computer Skills
- Understanding Customer Needs
- Customer service excellence
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Teamwork skills
- Microsoft Office
- Data Entry
- Self Motivation
Timeline
Teachers Aide
Friends Of Crown Heights Day Care Centers
01.2021 - Current
Associate Supervisor
Cvs Pharmacy Inc.
12.2018 - 10.2019
Team Member / Trainer
Sweetgreen Inc.
11.2018 - 09.2019
Sales Associate Lead
Dollar Tree
04.2015 - 10.2017
South Shore YABC
Associate Degree - Medical Science
Institute of Medical & Business Careers
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