Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
OperationsManager
Alysha Moses

Alysha Moses

Madison,MS

Summary

Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Overview

7
7
years of professional experience

Work History

Licensed Sales Producer

Sitel/Progressive Auto Insurance
02.2021 - 07.2021
  • Engaging with potential clients to understand their insurance needs, financial goals, and risk tolerance, and offering tailored insurance solutions to meet their specific requirements
  • Empowering clients with a clear understanding of insurance concepts, terms, and policy features, enabling them to make well-informed decisions
  • Monitoring and analyzing sales metrics, conversion rates, and other key performance indicators to identify areas for improvement and achieve sales targets.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Met with customers to provide information about available products and policies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Evaluated competitors' products and services to gain competitive advantage.

Customer Care representative

Continuum Global Solutions
10.2020 - 02.2021
  • Providing prompt, friendly, and knowledgeable assistance to customers via various communication channels (phone, email, chat) to address inquiries, resolve issues, and ensure a positive customer experience
  • Managing customer accounts, updating information, and ensuring accurate record-keeping to facilitate personalized service and future interactions
  • Managing high-pressure situations, such as service outages or product recalls, by providing accurate information, reassurance, and guidance to customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.

Data Entry Clerk

Costco
03.2020 - 04.2020
  • Entering a variety of data, including text, numerical figures, dates, and other details, into computer systems, databases, spreadsheets, or other designated software platforms
  • NOTE: I was laid off due to the COVID-19 Pandemic, resulting me for only being employed for a month.
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Files Clerk/ Intership

Lanier High School
08.2014 - 05.2016
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing theoperation of office equipment.
  • Interacted with students by phone, email, or in-person to provide information.
  • Maintained filing system and organized student documents for easy retrieval of information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Monitored office supplies and made arrangements for restocking low-stock items.

Education

High School Diploma -

Lanier High School
Jackson, MS
05.2016

Bachelor of Arts - English Education

Jackson State University
04.2022

Master’s - Counseling Education, Public Relations

Delta State University
Cleveland, MS
05.2025

Skills

  • Analytical Thinking
  • Data Analyst
  • Conflict resolution and issue escalation
  • Compliance with industry regulations (HIPAA, CMS)
  • Adaptability
  • Claims processing and adjudication
  • Exceptional communication
  • Data entry and electronic health records (EHR)
  • Time Management
  • Account Management Expertise
  • Files/Records Maintenance
  • Insurance Policies
  • Attention to Detail
  • Medical Coding Knowledge
  • Team Collaboration
  • Technology Proficiency
  • Interpersonal Communication Skills
  • Client Account Management
  • Policy Management Expertise
  • Team Training
  • Client Service
  • Production Goals
  • Estimate Preparation
  • Documentation Review
  • Insurance Industry Experience
  • Accounts Payable and Accounts Receivable
  • Forms Validation
  • Microsoft Office
  • Electronics Knowledge
  • Policy Adjustment Knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Licensed Sales Producer

Sitel/Progressive Auto Insurance
02.2021 - 07.2021

Customer Care representative

Continuum Global Solutions
10.2020 - 02.2021

Data Entry Clerk

Costco
03.2020 - 04.2020

Files Clerk/ Intership

Lanier High School
08.2014 - 05.2016

High School Diploma -

Lanier High School

Bachelor of Arts - English Education

Jackson State University

Master’s - Counseling Education, Public Relations

Delta State University

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Alysha Moses