ALYSHA PROTTE
Sullivan,MO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Empathetic, effective and motivated, combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager $25.00 Hourly
The Muscle Bar
Sullivan, MO
09.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed contracts before signing them on behalf of the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
PAR/PSR/MA $19.50 Hourly
BJC Hospital
Chesterfield, MO
11.2022 - 09.2023
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Prepared and distributed correspondence, reports, and other documents.
- Scheduled appointments for clients based on availability of staff.
- Processed payments for services rendered according to established procedures.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Maintained updated records of customer interactions and transactions.
- Provided basic technical support related to office equipment such as computers or printers.
- Coordinated with vendors for supplies delivery and installation of new equipment.
- Ensured that front desk area is clean and organized at all times.
- Handled cash drawer operations including deposits, withdrawals, refunds.
- Created purchase orders for office supplies as needed.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Organized mail distribution in accordance with established guidelines.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
CSNS/CPT $14.00 Hourly
1st phorm/ Supplement Superstores
Fenton, MO
12.2017 - 09.2022
- Led, instructed and motivated individuals during training activities, including cardiovascular exercise, strength training and stretching
- Arranged motivational exercise programs to promote healthy lifestyle choices
- Offered clients educational information, including materials on preventive care, nutrition, body mechanics, fitness, stress management and ergonomics
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Studied multiple programs to provide health education, wellness and fitness program development to clients
- Assisted clients with developing reasonable diets and nutritional guidelines
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current
- Created weight training programs, set up equipment and provided detailed instructions
- Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals
- Explained ways to measure exercise intensity for best results, including weight loss, fat burning and toning
- Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans
- Increased customer base through door-to-door canvassing and initiating cold calls
- Supplied clients with list of exercises and activities
- Identified client needs and treatment goals and created treatment plans
Optometrist Assistant/MA $18.50 Hourly
Opthalmology Associates
Des Peres, MO
01.2012 - 06.2018
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments
- Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity
- Supported optometrist with vision screenings, exams and prepping rooms and medical instruments
- Reviewed medical records prior to patient appointments
- Supported clerical staff to facilitate optimal patient care and operations
- Calibrated ophthalmologic equipment and performed proper disinfection to maintain working order
- Shadowed experienced staff and optometrist to observe daily tasks
- Analyzed test results to discuss treatment plans with optometrist
- Examined eyes, under observation, with instruments and pharmaceutical agents to determine visual acuity
- Stocked clinical workstations and procedure rooms with necessary supplies
- Observed abnormalities, including glaucoma and color blindness
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Kept facility stocked with necessary supplies, equipment and instruments
- Verified appointment times with patients, preparing charts, pre-admission and consent forms
- Prepared patients for examinations, taking vital signs and updating medical histories
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Communicated with patients by phone and via written correspondence
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
- Printed and filed examination data records according to HIPAA patient standards
- Sterilized medical equipment after each procedure
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Answered appointment calls to streamline office operations
- Assisted with technical treatments and entered information within patient records and charts
- Improved patient care and daily task efficiency resulting in smoother operations
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care
- Completed clinical procedures and gathered patient data for interpretation by physician
- Positioned patients for optimal comfort prior to procedures
- Completed and submitted clinical documentation in accordance with agency guidelines
Education
Optometrist Assistant -
Opthalmology Associates
Des Peres, MO06.2018
High School Diploma -
Bourbon High School
Bourbon, MO05.2008
Skills
- Recordkeeping
- Data entry
- Understands medical procedures
- Stocking supplies
- Specimens collection and processing
- Professional bedside manner
- Wound care and irrigation
- Medical billing
- Proper sterilization techniques
- Problem resolution
- Decision-making
- Patient scheduling
- Leadership skills
- Nutrition and weight loss management
- Youth athletic training
- Knowledge of kinesiology
- Safety-conscious
- Exercise equipment operation
- Human anatomy understanding
- Fitness assessments
- Workforce Management
- Financial Management
- Cross-functional team management
- Designing exercise programs
Certification
- Continuing Education IJCAHPO OSC
- CSNS, FNS and CPT
Accomplishments
- 3x Extra mile award
- 1x Hardest worker award
- 1x Social media award
Timeline
Manager $25.00 Hourly
The Muscle Bar
09.2023 - Current
PAR/PSR/MA $19.50 Hourly
BJC Hospital
11.2022 - 09.2023
CSNS/CPT $14.00 Hourly
1st phorm/ Supplement Superstores
12.2017 - 09.2022
Optometrist Assistant/MA $18.50 Hourly
Opthalmology Associates
01.2012 - 06.2018
Optometrist Assistant -
Opthalmology Associates
High School Diploma -
Bourbon High School