Alysha Strong
Sellersburg,IN
Summary
Self-motivated across the board and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Hardworking and a passionate job seeker with strong organizational skills, customer support and eager to learn. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager's Assistant, Office Administrator
Keller Williams
1994 Charlestown New Albany Rd, Jeffersonville IN
09.2021 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed company schedule to coordinate calendar and arrange travel.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Collected, arranged, and input information into database system.
Medical Receptionist/Medical Assistant
Aptiva Health
Louisville, KY
03.2021 - 08.2021
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Medical Assistant
Kentucky Pain Associates
Louisville, KY
08.2020 - 03.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Insurance Customer Service Specialist
Humana
Louisville, KY
10.2018 - 01.2020
- Enhanced customer satisfaction by efficiently resolving insurance-related inquiries and concerns.
- Streamlined claims processing for faster resolution and improved client experience.
- Assisted clients with policy updates and modifications, ensuring accurate coverage.
- Collaborated with underwriters to evaluate risks and provide appropriate policy recommendations.
- Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
- Reduced wait times by quickly addressing customer questions regarding billing, policy changes, and claim status updates.
- Utilized CRM software to accurately document client interactions and track progress on outstanding issues.
- Educated clients on available insurance products, tailoring recommendations based on individual needs and goals.
- Contributed to team success by providing support during peak hours or as needed for overflow assistance.
Assistant Dental Surgeon
Kentuckiana Oral And Maxillofacial Surgery
Louisville, KY
06.2016 - 10.2018
- Improved patient comfort by implementing gentle dental techniques and effective communication during procedures.
- Enhanced clinic efficiency by assisting with dental surgeries, including extractions, root canals, and implant placements.
- Increased patient satisfaction with thorough pre-operative assessments and personalized treatment plans.
- Reduced appointment wait times by efficiently coordinating schedules and managing daily appointments.
- Ensured optimal patient care through strict adherence to infection control protocols and sterilization processes.
- Assisted in complex oral surgery cases, ensuring smooth operations and reduced recovery time for patients.
- Performed routine dental procedures, such as fillings, sealants, and teeth cleanings to maintain overall oral health of patients.
- Supported dentist during advanced restorative procedures such as crown preparations or bridge placements for better treatment outcomes.
- Administered local anesthesia safely under dentist supervision to ensure pain-free treatments for patients.
Education
Ivy Tech Community College of Indiana
Indianapolis, INCertificates - Dental Assisting, EDDA
Plaza Dental School
Greenville02.2015
High School Diploma -
Silver Creek High School
Sellersburg, IN2013
Skills
- Employee Relations
- Records Management
- Document Preparation
- Business Correspondence
- Office Administration
- Calendar Management
- Report Generation
- Customer Relations
- Social Media Management
- Supply Restocking
- Spreadsheet Tracking
- Decision-making support
- Time management
- Project coordination
- Task prioritization
- Multitasking capabilities
- Effective communication
- Organizational skills
- Operations Management
- Money Handling
- Business Development
- Product Branding
- Database Administration
- Scheduling
Certification
Dental Assistant; EDDA
Timeline
Manager's Assistant, Office Administrator
Keller Williams
09.2021 - Current
Medical Receptionist/Medical Assistant
Aptiva Health
03.2021 - 08.2021
Medical Assistant
Kentucky Pain Associates
08.2020 - 03.2021
Insurance Customer Service Specialist
Humana
10.2018 - 01.2020
Assistant Dental Surgeon
Kentuckiana Oral And Maxillofacial Surgery
06.2016 - 10.2018
Ivy Tech Community College of Indiana
Certificates - Dental Assisting, EDDA
Plaza Dental School
High School Diploma -
Silver Creek High School