Alysha Duffield
Port Saint John,FL
Summary
Dynamic Customer Success Manager with a proven track record at Gusto, excelling in Sandler Sales Proficiency and strategic communications. Spearheaded initiatives that drove over $2 million in revenue like Gusto EOR, surpassing revenue targets by 25-35%. During my time at Gusto I have strived to become a leader by providing work stream weekly updates, creating and distributing sales resources while training many classes of new Gusties, and focused on community engagement while demonstrating exceptional training and customer retention skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Gusto
Denver, CO
03.2023 - Current
- Worked cross-functionally with external and internal teams to create training resources for our team, and provide high-value customer feedback, which was then implemented.
- Negotiated short-term contracts with business leaders under high-revenue work streams, demonstrated by consistently generating an average of $50,000.00 to $100,000.00 in revenue monthly.
- Proven track record of exceeding all metrics expectations by 25-35% by using Sandler Sales Skills to upsell large businesses with a broad range of products, which led to being awarded President's Club Winner in 2024.
- Lead community engagement efforts in the CS Culture Committee and the Juntos Affinity Group.
- Demonstrated leadership by making improvements to work processes, training new classes of Gusties, mentoring weekly, and providing weekly work-stream updates, including developing new training materials.
Outbound Sales Advisor and SME
Gusto
Denver, CO
06.2022 - 03.2023
- Created and maintained new processes, training three new classes of Gusties on multiple platforms, including Salesforce, Panda, and Outreach.
- Exceeded expectations in annual evaluations multiple times, all while being a subject matter expert for two quarters.
- Consistently exceeded sales targets, achieving an overall attainment of 128% during my tenure, earning a spot in the top 5 of my division throughout my career.
- Maintained expert knowledge of Gusto products and services, and equipped other team members with training material, including call recordings, that are still used to this day to support the overall success of our division.
- Kept a successful pipeline, creating a personal sales funnel from the creation of the account to running payroll, by nurturing leads, while exceeding metrics, and providing resources for other teams at Gusto.
Inbound Platform Advisor
Gusto
Denver, CO
09.2021 - 06.2022
- Leveraged CRM system to manage sales activities and track sales performance.
- Identified customer needs through the Sandler technique to recommend the best plan while providing excellent service.
- Provided training material, including Sandler calls used in boot camp classes and training documents.
- Adhered to company initiatives and achieved established goals, consistently staying in the top 10 of inbound representatives.
- Supported the onboarding of classes of Gusties throughout high-volume seasons. Provided training materials for said Gusties.
- Awarded Sales Accolades for exceeding goals.
Assistant Property Manager
Lincoln Property Management
Orlando, FL
05.2019 - 06.2022
- Exceeded goals monthly by maintaining a 96.5% pre-lease rate for one of the largest properties in the region.
- Created and implemented training plans for new hires.
- Addressed and resolved all complaints, concerns, and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations, and a safe housing environment for tenants.
- Maintained thorough, accurate, and compliant records for internal and regulatory audits.
- Created and maintained an effective team environment through collaboration and communication.
- Implemented business strategies to maximize client satisfaction and retain clients to lower churn.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Bachelor of Arts - Hospitality Administration And Management
University of Central Florida
Orlando, FL2016
Skills
- Training and mentoring
- Customer Retention
- Strategic Communications
- Sandler Sales Proficiency
- Sales Resource Development
- CRM Software including Salesforce, GSuite, Panda, and Outreach
- Revenue Growth
Certification
- Corporate Trainer Certification (CTA)
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Success Manager
Gusto
03.2023 - Current
Outbound Sales Advisor and SME
Gusto
06.2022 - 03.2023
Inbound Platform Advisor
Gusto
09.2021 - 06.2022
Assistant Property Manager
Lincoln Property Management
05.2019 - 06.2022
Bachelor of Arts - Hospitality Administration And Management
University of Central Florida
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