Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Alysha Vega-Colon

Alysha Vega-Colon

Dorchester,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

JP RECOVERY CENTER
Jamaica Plain, MA
01.2024 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Cashier

Dunkin' Donuts
Lynn, MA
02.2005 - 03.2013
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Education

High School Diploma -

Lynn High School
Lynn, MA
06-2000

Skills

  • Data Collection
  • Appointment Scheduling
  • Consultative Sales
  • Data Entry
  • Paperwork Processing
  • Scheduling
  • Call Management
  • Client Relations
  • Administrative Support
  • Customer Relations

Timeline

Customer Service Representative

JP RECOVERY CENTER
01.2024 - Current

Customer Service Cashier

Dunkin' Donuts
02.2005 - 03.2013

High School Diploma -

Lynn High School

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Alysha Vega-Colon