ANGELA BENTON-FREEMAN
Executive Director
Hermitage,Tennessee
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
27
27
years of professional experience
Work History
Program Director
Music City Care Inc.
01.2019 - Current
- Oversaw the administrative structure and daily operations of the designated region, encompassing day programs, supported living, supported employment, and all ancillary services
- Focused on fostering a unified team working collaboratively towards a shared vision.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Support Coordinator
Blue Cross Blue Shield
01.2018 - 01.2019
- Ensure prompt and timely contacts with members, significant others, providers, community agencies and internal health programs
- Conduct multiple assessments to establish baseline physical and behavioral health functioning and determine member improvement.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
Quality Assurance/ Incident Management Coordinator
Caregivers of TN/Omni Supports
01.2017 - 01.2018
- Manage administrative structure and daily operations of region which include Day programs, Supported Living, Supported employment
- Provide direction to management and direct support staff to meet or exceed the federal and state requirements.
- Completed bi-weekly payroll for 80 employees.
- Managed key stakeholder relationships to ensure positive outcomes for projects while maintaining open lines of communication between all parties involved in the decision-making process.
- Formulated strategic plans that aligned with overall company objectives, translating into measurable goals for each department under my supervision.
Director of Residential Services
Rochelle Center
01.2011 - 01.2017
- Responsible for the supervision and evaluation of the Program Supervisors, Client Care, and Medical Management, home budget, case management and service-related activities for residents.
- Evaluated employee performance regularly through constructive feedback sessions, fostering an atmosphere of continuous improvement.
- Conducted regular audits of residential facilities, maintaining compliance with regulatory standards and identifying areas for improvement.
Residential Service Coordinator III
Volunteers of America
01.2006 - 01.2011
- Ensured compliance with DDA Quality enhancement guidelines for residential supports and services
- Ensured that any allegations of abuse, neglect, involving an employee are handled per DDA policy and procedures.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Quality Assurance Administrator
Reaching Visions Today, LLC.
01.2003 - 01.2010
- Manage administrative structure and daily operations of region which include Day programs, Supported Living, Supported employment
- Provide direction to management and direct support staff to meet or exceed the federal and state requirements.
- Performed risk assessments on potential project issues, allowing early identification and mitigation strategies that resulted in minimization of disruptions or delays.
Teacher II
Metropolitan Action Commission Head Start
01.2003 - 01.2005
- Responsible for implementing the Head Start Curriculum in the classroom
- Provided a positive learning environment for the children served.
Behavior Specialist/Program Director
Res-Care of Tennessee (closed) Progressive Residential Services, Inc.
01.1998 - 01.2003
- Developed and implemented active treatment programs for developmentally delayed and mentally challenged individuals
- Ensured the implementation of outcomes, therapeutic plans, programs and service information between school/day programs.
Education
M.S. - Social Work
Howard University
Washington, DC05.2027
B.S. - Social Science, Concentration in psychology/social work and child development
Tennessee State University
Nashville, TN05.2000
Skills
- Reportable Events Coordinator
- Reportable Events Agency Investigator
- CPR/First Aid Certified Trainer Through American Red Cross
- Unlicensed Professional Medication Administration
- Proficient with Microsoft office word, Power Point, Excel, Outlook
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
References
Available upon request
Timeline
Program Director
Music City Care Inc.
01.2019 - Current
Support Coordinator
Blue Cross Blue Shield
01.2018 - 01.2019
Quality Assurance/ Incident Management Coordinator
Caregivers of TN/Omni Supports
01.2017 - 01.2018
Director of Residential Services
Rochelle Center
01.2011 - 01.2017
Residential Service Coordinator III
Volunteers of America
01.2006 - 01.2011
Quality Assurance Administrator
Reaching Visions Today, LLC.
01.2003 - 01.2010
Teacher II
Metropolitan Action Commission Head Start
01.2003 - 01.2005
Behavior Specialist/Program Director
Res-Care of Tennessee (closed) Progressive Residential Services, Inc.
01.1998 - 01.2003
M.S. - Social Work
Howard University
B.S. - Social Science, Concentration in psychology/social work and child development
Tennessee State University
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