Alyshia Christopher
Rogers,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, customer service skills, management experience, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Success Management Team
A Yumang Rehab Services
09.2022 - Current
- Developed strong relationships with cross-functional teams, fostering a collaborative work environment.
- Reduced employee turnover by fostering a supportive work environment that encouraged open communication and collaboration among team members.
- Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction.
- Managed high-volume patient caseload and organized daily schedules of Physical Therapist and Physical Therapist Assistants.
- Established clear communication channels between therapists, support staff, patients, and families to facilitate seamless coordination of care efforts.
- Improved clinic efficiency by streamlining scheduling processes and optimizing patient flow.
- Collaborate with support staff to create social media/marketing posts using Canva.
Dining Room Manager
Springridge at Charbonneau
08.2019 - 08.2022
- Keep watch of the dining room & making sure residents are being served and is satisfied and making sure the servers are doing their jobs
- Resolve any problems that come up in the kitchen and dining room
- Responsible for any scheduling changes or resolving scheduling issues in the kitchen and dining room
- Responsible for letting kitchen staff if we’re out of certain inventory or food/condiments
- Submit work orders when things in the kitchen aren’t working properly or is not within safety standard
- Watch front desk and perform receptionist duties when receptionist need a break
- Work together with care staff to ensure all residents either come down to the dining room to eat dinner or order food up to their room
- Collect order tickets and prepare them to be processed at the front desk
- Make sure dining room is all set for the next day and checking that servers are doing all their closing side work for the night.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
HOSTESS/Morning Supervisor
Springridge at Charbonneau
06.2019 - 08.2019
- Keep watch of the dining room & making sure residents are being served and is satisfied, pouring water & coffee as they come in.
- Watch the front desk when receptionist go on their breaks and perform reception duties(Answering phones, transferring calls, responding to problems, etc.) Resolve any problems that come up in the kitchen
- Collect order tickets from servers and fill out needed information and prepare them for them to get processed at front desk.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Server
Springridge at Charbonneau
01.2019 - 06.2019
- Practice safety regulations to ensure safety in different ways for the residents and for employees
- Take breakfast & lunch orders from residents
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Deliver breakfast/lunch orders to residents when needed
- Bussed and reset tables to keep dining room and work areas clean.
- Work together with other staff members in other departments to ensure the smooth flow in the daily operational needs of the residents.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
Receptionist/Medical Biller
Pearl City Chiropractic, LLC
12.2014 - 01.2019
- Greet and demonstrate excellent customer service to each patient
- Type out treatment cards and files for each patient
- Write out deposits for the office’s account and collect co-pays/payments when necessary
- Utilize Raintree Systems EMR program for inputting new patients, posting patient treatments, posting payments from Insurance companies, and billing insurance companies
- Keep office organized by filing away papers and putting away patient files in the proper place
- Send out faxes and mail when necessary
- Assist Doctors with putting patients on the Spinalator Table
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Bill different medical insurance companies including Worker’s Compensation, Liability, and No-Fault insurance companies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Counter Help/Baker/Cashie
The Cookie Corner
11.2008 - 12.2017
- Warmly welcomed customers upon approaching counter and placing orders.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Contributed to the cleanliness and appearance of store by regularly sweeping, mopping, and dusting.
- Worked as a team player with other co-workers so that we could service customers fast and efficiently.
- Cut, weighed, and prepared cookie dough when needed
- Balanced out cash drawer every night, calculated deposit, filled out paper work, and prepared deposit.
- Operated register efficiently, reducing wait times and improving customer experience.
- Practiced excellent telephone etiquette when answering telephone calls, taking orders, and/or relaying information to the manager.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Practiced and demonstrated sale techniques, sale aids, and suggestive selling with customers
- Exercised my basic knowledge of the Japanese language to better communicate with our Japanese customers.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
Education
High school diploma -
Pearl City High School
Pearl City, HIAssociate of Science - Physical Therapy Assistant
NorthWest Arkansas Community College
Bentonville, AR2026
Skills
- Excellent customer service skills supplemented with 10 years of experience in this area & in cash handling
- Fast learner with desire to learn new things
- Honest & hard-working
- Excellent telephone etiquette & communication skills
- Very well-organized, detail oriented, & able to manage time well
- Able to adapt to various situations & people
- Able to work well independently & as a team player
- Computer literate (basic knowledge of Microsoft Word, Excel, & PowerPoint
- Able to multi-task and works well under pressure & in a fast-paced environment
- Experience in the billing of medical insurances
Timeline
Success Management Team
A Yumang Rehab Services
09.2022 - Current
Dining Room Manager
Springridge at Charbonneau
08.2019 - 08.2022
HOSTESS/Morning Supervisor
Springridge at Charbonneau
06.2019 - 08.2019
Server
Springridge at Charbonneau
01.2019 - 06.2019
Receptionist/Medical Biller
Pearl City Chiropractic, LLC
12.2014 - 01.2019
Counter Help/Baker/Cashie
The Cookie Corner
11.2008 - 12.2017
High school diploma -
Pearl City High School
Associate of Science - Physical Therapy Assistant
NorthWest Arkansas Community College
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