Alyshia Ledlie
Austin,TX
Summary
Versatile Trust and Safety professional with a strong track record of driving significant reductions in platform-level risk. Strategic problem-solver and leader with consistent success in engaging global, cross-functional teams across engineering, operations, data analytics, and policy to identify and mitigate integrity vulnerabilities. Passionate about ensuring user safety by leveraging high-quality policy design paired with exceptional integrity engineering infrastructure that prioritizes observability, transparency, and efficiency.
Overview
9
9
years of professional experience
Work History
Team Lead, Trust and Safety Operations Engineering
Facebook
07.2017 - 02.2023
- Spearheaded the end-to-end design, proposal, engineering, optimization, and monitoring of cutting-edge automation infrastructure solutions for Trust & Safety workflows with robust scale requirements.
- Collaborated with legal and product teams to automate impact reports for our anti-abuse systems, reducing our manual regulatory compliance workload by over 90%.
- Created the initial design and provided technical leadership for a company-wide project designed to ensure zero-error-tolerance integrity for political ads during the 2020 election.
- Significantly decreased the complexity of our core code base, improved developer experience, and decreased new developer onboarding time by an average of 20%
- Raised automation rates per workflow by an average of 44% while aligning incentives and business objectives for our cross-functional partners.
- Recorded over 30 lectures and presentations on our core Trust & Safety processes, tools, and infrastructure in order to support partner product teams' architecture scoping and capacity planning, train new hires, and evangelize adoption of our core systems by other company technical leads, executives, and product owners.
- Supplemented recorded lectures with ad-hoc presentations to evangelize our work to leadership and at conferences multiple times per quarter.
Technical Operations Analyst, Trust & Safety
Facebook
08.2015 - 07.2017
- Collaborated with engineering, data science, operations, and product teams to automate workflows and enhance anti-abuse systems, raising overall automation rates for all mature low- and medium-risk workflows to over 98%.
- Served as the gatekeeper of system integrity by deep-diving into stability issues and emerging risks, implementing solutions and robust incident management protocols while working to enhance general codebase quality and reduce technical debt
- Leveraged engineering skill sets in a business organization to drive meaningful business impact by looking at engineering problems through an operational lens
- Created alert systems and monitoring tools for massive scale datasets to identify new trends and anomalies related to online abuse and fraud, leading to the identification of hundreds of new avenues for abuse and fraudulent activities.
- Contributed to the creation and monitoring of core KPIs to evaluate the impact of abuse on user safety and platform integrity, contributing to the prioritization and continual improvement anti-abuse policies and practices.
- Automated the detection, identification, review, and monitoring of content and malicious behavior across all Meta surfaces by leveraging technical competencies to drive meaningful business impact by looking at engineering problems through an operational lens
Business Technology Consultant
The Advisory Board Company
08.2014 - 08.2015
- Leveraged the monitoring systems Splunk, Nagios, RabbitMQ, and NewRelic to create automatic alerts for site performance issues
- Supported the implementation of data protection and data integrity protocols and collaborated with technical teams to resolve data-related issues.
- Liaise with application development, account management, executive team, and Tier 1 Support teams to ensure the success and timely management of new client implementations
- Served as the customer-facing technical expert for all newly onboarded clients, improving client satisfaction and ensuring the timely and successful implementation of multiple projects simultaneously.
Education
Master of Arts - Legal History
Cornell University
Ithaca, NY2013
Bachelor of Arts - Computer Science And History
University of Texas
2009
Skills
- Trust & Safety Operations
- Programming Languages: PHP, Haskell, SQL, python, R
- Risk Identification & Prioritization
- Machine Learning Explainability
- Large-Scale Dataset Analytics
- Policy Performance Improvement
- Coaching & Mentoring
- Cross-functional & Stakeholder Communication
Timeline
Team Lead, Trust and Safety Operations Engineering
Facebook
07.2017 - 02.2023
Technical Operations Analyst, Trust & Safety
Facebook
08.2015 - 07.2017
Business Technology Consultant
The Advisory Board Company
08.2014 - 08.2015
Master of Arts - Legal History
Cornell University
Bachelor of Arts - Computer Science And History
University of Texas
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