Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, confidentiality in all interactions, and ensuring welcoming atmosphere.
Work History
Medical Insurance Coder and Biller
Moultrie Internal Medicine/Dr. Clyde Lamon
Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
Resourcefully used various coding books, procedure manuals, and on-line encoders.
Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Office Manager
Dr. Ayman Al-Hakim
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Education
High School Diploma -
Colquitt County High School
Moultrie, GA
06-1980
Skills
Client relations
Effective communication through listening
Logical evaluation
Accurate data entry
Effective telephone communication
Appointment coordination
Effective scheduling management
Experienced with Microsoft Office applications
Timeline
Medical Insurance Coder and Biller
Moultrie Internal Medicine/Dr. Clyde Lamon
Office Manager
Dr. Ayman Al-Hakim
High School Diploma -
Colquitt County High School
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