Alysia Barone
San Diego,California
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Ability to manage cash handling and guest engagement, enhancing customer satisfaction . Skilled in team collaboration and menu memorization, consistently delivering high-quality service and fostering positive relationships with clients.
Experienced with managing tables and providing great customer service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere.
Overview
12
12
years of professional experience
Work History
Server/ Bartender
Bar One
07.2016 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction.
- Managed food and beverage orders accurately, minimizing errors during peak hours.
- Trained new staff on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to streamline order delivery and improve efficiency.
- Resolved guest complaints promptly, maintaining a positive dining experience and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist
Fit Athletic Club
05.2023 - 11.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Coordinated scheduling for personal training sessions and group classes, optimizing member experience.
- Processed membership applications and renewals efficiently, maintaining accurate records in the system.
- Trained new front desk staff on operational procedures and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Retail Sales Associate
Nordstrom
12.2019 - 12.2020
- Delivered exceptional customer service, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization.
- Trained new associates on sales techniques and store policies.
- Executed visual merchandising strategies to drive sales performance.
- Analyzed customer feedback to identify trends and improve service quality.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Server
Pb Local
05.2014 - 07.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and efficiency during peak hours.
- Trained new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely order delivery.
- Resolved customer complaints swiftly to enhance satisfaction.
- Maintained cleanliness and organization of dining area to meet standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Science - Kinesiology
University of Hawaii At Hilo
Hilo, HI05-2012
High School Diploma -
La Jolla High Scool
La Jolla, CA06-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Team collaboration
Timeline
Front Desk Receptionist
Fit Athletic Club
05.2023 - 11.2023
Retail Sales Associate
Nordstrom
12.2019 - 12.2020
Server/ Bartender
Bar One
07.2016 - Current
Server
Pb Local
05.2014 - 07.2016
Bachelor of Science - Kinesiology
University of Hawaii At Hilo
High School Diploma -
La Jolla High Scool