Alysia Chance
Raleigh,NC
Summary
Committed and thorough Customer Service Representative and Data Entry Specialist. Expert at coordinating and completing projects with minimal supervision and quickly mastering new skills. Proven strengths in relationship building and communication. Highly adaptable to addressing diverse customer needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
10
10
years of professional experience
Work History
QA Agent
Ciox Healthcare
05.2023 - Current
- Meet and/or exceed required goals for efficiency, accuracy and speed
- Review each page of the chart/progress notes to make sure that the records retrieved are for the correct member and meets predetermined requirements
- Follow Company policies
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Data Entry Specialist
Cohere Health
11.2021 - 10.2022
- Identified, corrected and reported data entry errors.
- Completed accurate and efficient data entry and database updates to support business operations.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Executed data verification to ensure expedient error detection.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Document Specialist
Horne
04.2022 - 06.2022
- Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Verified accuracy and integrity of supplied data against established standards.
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
- Identified department and user document management requirements by conducting in-depth needs assessments.
Technical Support Representative
Charter Communications
05.2019 - 09.2020
- Accepted and processed customer payments and applied toward account balances.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Demonstrated advanced product knowledge to solve customer issues.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Input customer service orders and tracked orders through to completion.
- Managed customer system updates, informing clients of installation progress stages.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Patient Experience Representative
TrialCard
05.2018 - 03.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Consulted with customers and Pharmacy to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Explained benefits, features and recommendations to maximize client retention.
Service Matter Expert
Conduent
10.2016 - 05.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed account and service histories to identify trends and resolve issues.
- Trained new employees on procedures and policies to maximize team performance.
- Upheld privacy and security requirements for customer information.
- Resolved customer complaints and adjusted policies to meet changing needs.
Assistant Manager
Maurices
08.2015 - 05.2016
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Worked closely with customers to understand needs and resolve diverse issues.
Housekeeper
The Carolina Inn
06.2013 - 07.2015
- Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Coordinated deliveries of extra room furniture, bedding, linens and towels to meet guest needs.
- Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Performed linen washing, dishwashing, vacuuming, dusting and mopping.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Education
Some College (No Degree) -
Central Carolina Community College
Sanford, NCHigh School Diploma -
Western Harnett High
Lillington, NC06.2012
Skills
- Data Auditing
- Multitasking and Prioritization
- Decision Making
- Document Management
- Time Management
- Attention to Detail
- Microsoft Office
- Data Input
- Issue and Complaint Resolution
- Creative Problem Solving
- CRM Software
- Customer Data Confidentiality
- De-escalation Techniques
- Problem-Solving Abilities
- High-Energy Attitude
- Reading Comprehension
Timeline
QA Agent
Ciox Healthcare
05.2023 - Current
Document Specialist
Horne
04.2022 - 06.2022
Data Entry Specialist
Cohere Health
11.2021 - 10.2022
Technical Support Representative
Charter Communications
05.2019 - 09.2020
Patient Experience Representative
TrialCard
05.2018 - 03.2019
Service Matter Expert
Conduent
10.2016 - 05.2018
Assistant Manager
Maurices
08.2015 - 05.2016
Housekeeper
The Carolina Inn
06.2013 - 07.2015
Some College (No Degree) -
Central Carolina Community College
High School Diploma -
Western Harnett High