Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alysia Cross

Dayton,TN

Summary

Dedicated professional with extensive experience at Automated Health Systems, skilled in utilizing scripts and personal expertise to effectively resolve customer issues. Proven ability to independently identify and implement solutions, demonstrating strong conflict mediation and multitasking skills. Seeking a challenging role that values hard work and commitment to excellence. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Team Leader

Shoe Show
09.2024 - Current
  • Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
  • Implemented loss prevention measures to minimize theft incidents and maintain a secure environment for customers and staff.
  • Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
  • Optimized product placement within the store layout to drive customer interest and increase sales potential.
  • Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
  • Fostered a positive work environment by promoting teamwork and recognizing individual achievements among staff members.
  • Increased sales performance with effective merchandising displays and promotions.
  • Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.

Licensed Health and Life Insurance Underwriter

Spieldenner Group
02.2024 - 09.2024
  • Improved underwriting accuracy by consistently reviewing and analyzing medical, financial, and occupational data.
  • Increased operational efficiency through continual refinement of underwriting policies, procedures, and tools.
  • Reduced claim costs by conducting thorough evaluations of potential policyholders'' insurability risks.
  • Streamlined the underwriting process for faster turnaround times through effective communication with brokers and agents.
  • Evaluated high-risk applicants using a combination of medical records, personal interviews, and external investigations to provide informed recommendations.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Collaborated with other professionals to develop innovative underwriting solutions.
  • Had strong ambition to complete more than 500 calls weekly, to obtain specific goals.

Call Center Customer Service Representative

Automated Health Systems Inc.
02.2022 - 02.2024
  • Provided customers with service information.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer issues in a timely manner.
  • Adhered to all company policies and procedures related to customer service.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Followed up with customers to ensure their satisfaction with the resolution of their issue.
  • Assisted customers in navigating webpages for online account setup.
  • Communicated courteously with customers by telephone, email, or chat systems.
  • Updated existing customer information as needed in company databases.
  • Worked collaboratively within a team environment to meet departmental goals.
  • Documented all call information according to standard operating procedures.
  • Participated in training sessions to stay current on changes in services.
  • Demonstrated excellent listening skills while interacting with customers.
  • Educated customers on product features and benefits that best suit their needs.
  • Utilized problem-solving techniques when resolving challenging customer issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed a high volume of calls daily ( 100+ calls daily), maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Used two monitor screens to access multiple systems at one time.

Retail Sales Manager

Rack Rooms Shoe Store
08.2018 - 11.2021
  • Created weekly and monthly reports on store performance and sales objectives.
  • Monitored employee performance and provided feedback to improve productivity.
  • Maintained a clean work environment to promote safety standards.
  • Coordinated with other departments within the organization.
  • Collaborated with team members to develop creative solutions for challenges.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Built talented and successful team that increased department sales.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Provided in-depth information on product features so customers could make educated buying decisions.

Education

High School Diploma -

Cumberland County High School
Crossville, TN

Skills

  • Efficient membership renewals
  • Customer service operations
  • Documentation expertise
  • Transcription accuracy
  • Call center support expertise
  • Customer service excellence
  • Handling customer inquiries
  • Transaction management
  • Retail display management
  • Trustworthy and reliable
  • Client account management
  • Team empowerment
  • Operational efficiency in retail
  • Strategic sales planning

Certification

Health Insurance Licenses in the state of Tennessee

Life Insurance Licenses in the state of Tennessee

Timeline

Retail Team Leader

Shoe Show
09.2024 - Current

Licensed Health and Life Insurance Underwriter

Spieldenner Group
02.2024 - 09.2024

Call Center Customer Service Representative

Automated Health Systems Inc.
02.2022 - 02.2024

Retail Sales Manager

Rack Rooms Shoe Store
08.2018 - 11.2021

High School Diploma -

Cumberland County High School

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