Alysia Dalton
Sanger,TX
Summary
Dynamic Store Manager with a proven track record at AT&T Wireless, excelling in customer service and team building. Enhanced customer satisfaction through effective coaching and training, leading to significant improvements in service delivery. Skilled in inventory management and fostering a positive work environment, driving employee engagement and productivity.
Overview
12
12
years of professional experience
Work History
Store Manager
AT&T Wireless
07.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Executed point of sale opening and closing tasks.
Manger
Dalworth Tool & Supply
02.2013 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Highschool diploma -
King William Highschool
Aylett, VASkills
- Customer service
- Multitasking and organization
- Friendly and positive
- Recruitment and hiring
- Goals and performance
- Team building and coaching
Timeline
Store Manager
AT&T Wireless
07.2019 - Current
Manger
Dalworth Tool & Supply
02.2013 - 07.2019
Highschool diploma -
King William Highschool