Overview
Work History
Education
Skills
Timeline
Generic

Alysia Galvan

Casa Grande,AZ

Overview

8
8
years of professional experience

Work History

Phlebotomy Technician

Sun Life Health Center For Women
Maricopa, AZ
11.2022 - Current
  • Performed venipuncture and skin puncture on patients of all ages.
  • Obtained specimens from adults, children, and infants for laboratory tests.
  • Collected blood samples in a safe and sanitary manner according to established procedures.
  • Labeled specimen containers with patient information accurately and legibly.
  • Prepared paperwork for laboratory orders, including appropriate coding.
  • Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
  • Verified patient identification prior to collection of specimens using two forms of ID verification.
  • Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
  • Stored collected specimens according to established protocols for transport to the laboratory.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Processed client payments and collected appropriate billing information.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Prepared and packaged specimens for courier transport.

Phlebotomist Technician

Banner Baywood Medical Center
Mesa, AZ
05.2022 - 10.2022
  • Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
  • Assisted physicians and nurses with various procedures related to phlebotomy.
  • Prepared collection containers, needles and other supplies needed for specimen collection.
  • Verified patient identification prior to collecting specimens.
  • Labeled collected specimens accurately according to protocol.
  • Ensured that the proper amount of blood was drawn from each patient by using appropriate techniques and equipment.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Verified collection orders and communicated discrepancies to nurses.

Call Center Agent

Aspire Solutions Group
Casa Grande, AZ
01.2021 - 02.2022
  • Greeted customers in a professional and courteous manner.
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Followed up with customers regarding their satisfaction with product or service received.
  • Performed other duties as assigned by supervisor.
  • Managed high-volume of inbound and outbound customer calls.

Patient Care Coordinator

Alliance Rx Walgreens Prime Specialty Pharmacy
Tempe, AZ
10.2020 - 01.2021
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Responded promptly to any emergency situations that arose within the facility.
  • Verified prescriptions and drug labels, documents and packages.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Answered telephones to respond to questions or requests.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Prepared and processed medical insurance claim forms and records.

Sales Associate

Bealls Outlet
Phoenix, AZ
11.2016 - 01.2017
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.

Sales Associate

T-Mobile, Custom Wireless
Casa Grande , AZ
02.2016 - 06.2016
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in the market place.
  • Collected payments and provided accurate change.

Education

Phlebotomy Certificate -

Pima Medical Institute
Mesa, AZ
03.2022

High School Diploma -

Penn Foster
Scranton, PA
01.2022

Skills

  • Documentation Management
  • Infection Control
  • Therapeutic Phlebotomy
  • Patient Flow Management
  • HIPAA
  • Blood Collection
  • Paperwork Processing
  • Patient Care
  • Patient Support

Timeline

Phlebotomy Technician

Sun Life Health Center For Women
11.2022 - Current

Phlebotomist Technician

Banner Baywood Medical Center
05.2022 - 10.2022

Call Center Agent

Aspire Solutions Group
01.2021 - 02.2022

Patient Care Coordinator

Alliance Rx Walgreens Prime Specialty Pharmacy
10.2020 - 01.2021

Sales Associate

Bealls Outlet
11.2016 - 01.2017

Sales Associate

T-Mobile, Custom Wireless
02.2016 - 06.2016

Phlebotomy Certificate -

Pima Medical Institute

High School Diploma -

Penn Foster

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Alysia Galvan