Alysia Galvan
Casa Grande,AZ
Overview
8
8
years of professional experience
Work History
Phlebotomy Technician
Sun Life Health Center For Women
Maricopa, AZ
11.2022 - Current
- Performed venipuncture and skin puncture on patients of all ages.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Labeled specimen containers with patient information accurately and legibly.
- Prepared paperwork for laboratory orders, including appropriate coding.
- Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Processed client payments and collected appropriate billing information.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Prepared and packaged specimens for courier transport.
Phlebotomist Technician
Banner Baywood Medical Center
Mesa, AZ
05.2022 - 10.2022
- Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
- Assisted physicians and nurses with various procedures related to phlebotomy.
- Prepared collection containers, needles and other supplies needed for specimen collection.
- Verified patient identification prior to collecting specimens.
- Labeled collected specimens accurately according to protocol.
- Ensured that the proper amount of blood was drawn from each patient by using appropriate techniques and equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Verified collection orders and communicated discrepancies to nurses.
Call Center Agent
Aspire Solutions Group
Casa Grande, AZ
01.2021 - 02.2022
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Followed up with customers regarding their satisfaction with product or service received.
- Performed other duties as assigned by supervisor.
- Managed high-volume of inbound and outbound customer calls.
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
Tempe, AZ
10.2020 - 01.2021
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Responded promptly to any emergency situations that arose within the facility.
- Verified prescriptions and drug labels, documents and packages.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Answered telephones to respond to questions or requests.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Prepared and processed medical insurance claim forms and records.
Sales Associate
Bealls Outlet
Phoenix, AZ
11.2016 - 01.2017
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
T-Mobile, Custom Wireless
Casa Grande , AZ
02.2016 - 06.2016
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Collected payments and provided accurate change.
Education
Phlebotomy Certificate -
Pima Medical Institute
Mesa, AZ03.2022
High School Diploma -
Penn Foster
Scranton, PA01.2022
Skills
- Documentation Management
- Infection Control
- Therapeutic Phlebotomy
- Patient Flow Management
- HIPAA
- Blood Collection
- Paperwork Processing
- Patient Care
- Patient Support
Timeline
Phlebotomy Technician
Sun Life Health Center For Women
11.2022 - Current
Phlebotomist Technician
Banner Baywood Medical Center
05.2022 - 10.2022
Call Center Agent
Aspire Solutions Group
01.2021 - 02.2022
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
10.2020 - 01.2021
Sales Associate
Bealls Outlet
11.2016 - 01.2017
Sales Associate
T-Mobile, Custom Wireless
02.2016 - 06.2016
Phlebotomy Certificate -
Pima Medical Institute
High School Diploma -
Penn Foster