Summary
Overview
Work History
Skills
Timeline
Generic

Alysia Kepford

Des Moines,IA

Summary

Committed and hardworking universal cashier with experience processing transactions and assisting customers. Dedicated to resolving issues and answering customer questions. Outgoing and detail-oriented professional with proven history of resourcefulness. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

18
18
years of professional experience

Work History

Universal Cashier

Polk County Treasurer’s Office
10.2021 - Current
  • Assists the general public, in-person and over the telephone; answers questions, completes and processes all required vehicle and property tax transaction forms; accepts, reviews, and verifies accuracy and completeness of submitted documents.
  • Collects and records payment for property taxes, mobile home taxes, special assessments, tax sale redemptions, and other real estate taxes and fees; processes and records liens.
  • Computes and collects fees for issuing license plates, titles, new and duplicate registrations, and fees for various other purposes; processes credits and refunds in a timely manner for vehicles transferred or sold; notates and releases security interests.
  • Processes and files all forms, papers and documents needed to transfer or issue regular, duplicate, in-transit and salvage vehicle titles; renews vehicle registrations; processes trailer transfers, special license plates and junking certificates; monitors title requirements.
  • Disburses money to customers on overpayment of bills and fees; accepts and processes customer payments with a credit card, money order, travelers check, check or cash; traces source of insufficient fund checks and secures payment; reconciles daily receipts and disbursements; balances cash drawer daily.
  • Operates video display terminal (VDT); inputs, accesses, and retrieves required vehicle/tax information.

Cashier

Hy-Vee
01.2020 - 10.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Processor I/Technical Services Clerk

Nationwide Mutual Insurance Company
01.2007 - 01.2020
  • Analyzed information to aid in processing new commercial business applications
  • Conveyed information to team members and internal customers
  • Conducted outbound calling to agencies and internal customers
  • Routed and processed information and used multiple computer software programs
  • Distributed incoming electronic mail to the properly individual for further assistance
  • Called agencies and internal customers to discuss findings

Skills

  • Customer Service
  • Invoicing
  • Data Analysis
  • Staff Development
  • Conflict Resolution
  • Time Management
  • Clerical Compliance Auditor

Timeline

Universal Cashier

Polk County Treasurer’s Office
10.2021 - Current

Cashier

Hy-Vee
01.2020 - 10.2021

Processor I/Technical Services Clerk

Nationwide Mutual Insurance Company
01.2007 - 01.2020

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Alysia Kepford