Alysia King

• Helped clients with services, ensuring high levels of satisfaction and loyalty.
• Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
• Evaluated current market trends to identify potential opportunities for expansion and growth in our service offerings.
• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
• Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
• Worked with clients to maximize individual success.
• Maintained detailed records of client interactions, tracking progress over time and using data to inform future decisionmaking.
• Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience.
• Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.
• Utilized advanced problem-solving skills when troubleshooting complex issues during project completion stages.
• Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
• Collaborated with cross-functional teams to deliver cohesive and comprehensive service offerings, resulting in improved client satisfaction.
• Acted as a liaison between clients and internal departments, ensuring seamless coordination throughout the service delivery process.
• Implemented quality control measures that resulted in a decrease in reported issues from customers regarding our services provided.
• Reduced response times for client inquiries by implementing a more efficient communication system, leading to higher levels of satisfaction.
• Coordinated closely with internal teams during project development phases, ensuring all parties were aligned on expectations and requirements.
• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.
• Generated reports detailing findings and recommendations.
• Verified client adherence to service contracts via close monitoring.

• Monitored case progress for timely completion and compliance with applicable regulations.
• Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
• Conducted home visits to assess living environment and provided appropriate referrals.
• Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
• Streamlined documentation processes, increasing efficiency in caseload management.
• Developed strong partnerships with local organizations, expanding available resources for clientele.
• Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
• Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
• Provided crisis intervention and case management services to child, family and legal guardians.
• Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
• Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
• Enhanced team efficiency by sharing best practices and insights gained from case management experiences.
• Coordinated with legal and healthcare professionals to provide holistic support to clients.
• Advocated for policy changes based on case work experiences, influencing improvements in community services.
• Evaluated clients' social, emotional and psychological needs to create treatment plans.
• Educated clients and families on mental health, wellness and recovery topics.
• Assessed needs of each client and recommended appropriate services and resources.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Refer and facilitate services provided by the Statewide Adoption Network (SWAN)

• Monitored case progress for timely completion and compliance with applicable regulations.
• Assessed needs of each client and recommended appropriate services and resources.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Facilitated client support groups to provide resources and assistance.
• Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
• Conducted home visits to assess living environment and provided appropriate referrals.
• Advocated for client rights and represented client interests at administrative hearings.
• Provided crisis intervention and case management services to child, family and legal guardians.
• Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
• Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
• Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
• Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
• Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
• Coordinated vocational training opportunities for clients, leading to increased employment prospects.
• Implemented preventive measures for at-risk clients, reducing instances of crisis.
• Conducted home visits to assess and address client needs in their living environments.
• Negotiated with service providers to secure necessary support for clients at favorable conditions.
• Monitored client progress towards goals, providing adjustments to plans as necessary for optimal outcomes.
• Collaborated with other professionals to plan and coordinate care for clients.
• Developed and maintained strong relationships with community resources for successful referrals.

September 2020-April 2021: 420 hours

September 2021-April 2022: 680 hours

• Respond and assess Childline reports for mothers that test positive for a substance at the time of birth.
• Attend and refer to the Plan of Safe Care to prevent placement, provide education and refer for services for the mothers and their families.
• · Complete home visits, various safety assessments and presenting the case internally to determine the next steps.
• Promoted an inclusive atmosphere that respects cultural diversity, adapting communication styles as needed to accommodate individual client needs.
• Maintained accurate and up-to-date client records.

• Established trusting relationships with clients, fostering open communication and rapport building.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Facilitated client access to community resources, promoting self-sufficiency and independence.
• Enhanced client well-being by developing comprehensive case plans addressing individual needs.
• Advocated for client rights and represented client interests at administrative hearings.
• Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
• Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.