Alysia Lee
Loma Linda,CA
Summary
Customer service professional with 10+ years of experience in high-volume call center environments, administrative support, and team leadership. Proven ability to manage inbound and outbound calls, resolve complex customer issues, and support team productivity through training and supervision. Known for strong communication skills, attention to detail, and delivering consistent, high-quality customer experiences in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
LTS Collections
03.2022 - 01.2026
- Resolved customer inquiries effectively, ensuring clarity and satisfaction in communication.
- Managed high volumes of incoming calls while maintaining professionalism and composure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered multi-line phone system, routing calls, delivering messages to staff
Amazon Flex
Amazon
10.2023 - 01.2026
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Admin/Team Lead
LTS Collections
03.2015 - 04.2020
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Set up and updated Excel spreadsheets to track financial data.
Appointment Setter
TGT Workforce
02.2020 - 04.2020
- Conducted outbound calls and handled inbound inquiries.
- Scheduled appointments and maintained accurate customer records.
- Delivered professional, customer-focused service in a work environment.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06-2009
No Degree -
Crafton Community College
Yucaipa, CASkills
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Scheduling
- Follow-up skills
- Appointment scheduling
- Team development
Timeline
Amazon Flex
Amazon
10.2023 - 01.2026
Customer Service Representative
LTS Collections
03.2022 - 01.2026
Appointment Setter
TGT Workforce
02.2020 - 04.2020
Admin/Team Lead
LTS Collections
03.2015 - 04.2020
High School Diploma -
Moreno Valley High School
No Degree -
Crafton Community College