Alysia Oswald
Saint Paul,MN
Summary
Proven leader with a robust background in operations management and team building, notably at Moose Lake Motel and Wyndham Resorts. Excelled in enhancing sales and profitability through strategic planning and problem resolution. Skilled in training development and customer relations, achieving high employee satisfaction and operational excellence.
Overview
21
21
years of professional experience
Work History
Professional Development
01.2024 - Current
Bachelor of Arts in Political Science
General Manager
Wyndham Resorts
07.2023 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Correctional Officer
State of Minnesota- Department of Corrections
10.2022 - 07.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Program Coordinator
Oakridge Homes
05.2022 - 10.2022
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Professional Development
08.2019 - 05.2022
Associate of Applied Science in Criminal Justice & Law Enforcement, Associate of Arts
Caregiving
11.2017 - 08.2019
Stay-at-home mother
Security Counselor
State of Minnesota- Department of Human Services
02.2016 - 11.2017
- Maintained accurate records of security-related incidents, allowing for informed decision-making on future preventative measures.
- Streamlined reporting process for security issues by developing standardized forms and templates for incident documentation.
- Mitigated risk of unauthorized access by verifying identification and implementing strict access control procedures.
Human Services Technician
State of Minnesota- Department of Human Services
08.2015 - 02.2016
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
General Manager
Moose Lake Motel
06.2004 - 08.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Education
Bachelor of Arts - Political Science
Hamline University
Saint Paul, MN12.2025
Associate of Applied Science - Criminal Justice, Law Enforcement
Fond Du Lac Tribal And Community College
Cloquet, MN05.2022
Skills
- Operations Management
- Problem Resolution
- Leadership and Team Building
- Customer Relations
- Training and Development
- Inventory Control
- Employee Scheduling
- Strategic Planning
- Business Administration
Timeline
Professional Development
01.2024 - Current
General Manager
Wyndham Resorts
07.2023 - 12.2024
Correctional Officer
State of Minnesota- Department of Corrections
10.2022 - 07.2023
Program Coordinator
Oakridge Homes
05.2022 - 10.2022
Professional Development
08.2019 - 05.2022
Caregiving
11.2017 - 08.2019
Security Counselor
State of Minnesota- Department of Human Services
02.2016 - 11.2017
Human Services Technician
State of Minnesota- Department of Human Services
08.2015 - 02.2016
General Manager
Moose Lake Motel
06.2004 - 08.2015
Bachelor of Arts - Political Science
Hamline University
Associate of Applied Science - Criminal Justice, Law Enforcement
Fond Du Lac Tribal And Community College