Alysia Purham
Cleveland,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs
08.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation.
- Mailed patient appointment letters.
Sales Representative
Gap Outlet
09.2019 - 04.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Patient Service Representative
Department Of Developmental Disabilities
02.2018 - 08.2019
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Education
BBA - Business Administration
LeMoyne-Owen College
Memphis, TN05.2019
Skills
- Patient Scheduling
- Patient Communication
- Medical Office Support
- Medical Terminology Understanding
- Attention to Detail
- Teamwork and Collaboration
- Decision Making Abilities
- Professionalism and Ethics
- Patient Care Coordination
- Resourcefulness and Initiative
- Multitasking Capabilities
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs
08.2023 - Current
Sales Representative
Gap Outlet
09.2019 - 04.2020
Patient Service Representative
Department Of Developmental Disabilities
02.2018 - 08.2019
BBA - Business Administration
LeMoyne-Owen College