Alysia Rosado
Tampa,FL
Summary
To obtain a position where I can utilize the knowledge and skills I have acquired, as well as continue to provide quality customer service while gaining additional skills and knowledge in a growing company. Well-versed in building relationships and motivating teams. Proactive and forward-thinking, with a keen eye for identifying issues and devising improvements. Extremely reliable, ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.
Overview
7
7
years of professional experience
Work History
Medicare Insurance Agent
Get Healthe
Tampa, FL
02.2023 - 04.2025
- Prepared presentations on various topics related to Medicare insurance plans for customers' benefit.
- Provided Medicare customers with guidance and assistance in selecting the most appropriate insurance plans.
- Advised clients on how best to use their coverage effectively by understanding their individual circumstances.
- Assisted clients in completing applications, forms, and other paperwork related to enrollment process.
- Attended seminars, workshops, webinars. to stay abreast of new developments in the industry.
- Developed strategies for sales growth and customer retention.
Call Center Sales Representative
Spectrum
Riverview, FL
08.2020 - 01.2023
- Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products, i.e., video, data, and phone.
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
- Answer questions pertaining to billing inquiries, pricing, packaging of products, services, and service complaints.
- Consistently meet weekly and monthly retention activity goals by utilizing sound telephone-based customer saving techniques.
Front Desk Receptionist/Customer Service Representative
Baystone Tile
Tampa, FL
10.2018 - 12.2019
- Customer service, assisting in sales, phone calls, excel, Microsoft, computer skills.
Receptionist
Brandon Hyundai
Tampa, FL
02.2018 - 03.2018
- Customer service, phone calls, finance, address complaints, respond to emails.
Education
High School Diploma -
Jefferson High School
Tampa, FL05-2019
Skills
- Data Entry
- Filing
- Customer retention strategies
- Sales growth development
- Product and service knowledge
- Problem Solver
- Customer service
Timeline
Medicare Insurance Agent
Get Healthe
02.2023 - 04.2025
Call Center Sales Representative
Spectrum
08.2020 - 01.2023
Front Desk Receptionist/Customer Service Representative
Baystone Tile
10.2018 - 12.2019
Receptionist
Brandon Hyundai
02.2018 - 03.2018
High School Diploma -
Jefferson High School