Alysia Stevens
Chula Vista,CA
Summary
Driven and detail-oriented professional with proven experience in office management and customer service. Excelled at The Home Depot Inc by enhancing customer loyalty through exceptional service and resolving complaints with empathy. Skilled in billing, invoicing, and maintaining confidentiality. Demonstrated strong problem-solving abilities and multi-line phone proficiency, significantly increasing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Office Assistance
The Shower Pan Co
02.2011 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
Cashier
The Home Depot Inc
05.2016 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Education
No Degree - Medical Assistant
UEI
Chula Vista, CA04.2009
Skills
- Customer Service
- Office Management
- Mail handling
- Professional and mature
- Appointment Scheduling
- Scheduling appointments
- Strong Problem Solver
- Social media knowledge
- Office Supplies Management
- Mail Sorting and Distribution
- Multi-line phone proficiency
- Listening Skills
- Billing and Invoicing
- Cash Handling
- Reception duties
Timeline
Cashier
The Home Depot Inc
05.2016 - 02.2017
Office Assistance
The Shower Pan Co
02.2011 - Current
No Degree - Medical Assistant
UEI
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