Summary
Overview
Work History
Education
Skills
Timeline
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ALYSIA TAYLOR

Atlanta,GA

Summary

Experiences cashier and shift lead bringing enthusiasm, dedication, outstanding customer service, and magnificent work ethics. Keeping customers happy and maintaining a clean work area. Motivated leader with a high mindset for exceeding expectations in team building and employee development.

Overview

3
3
years of professional experience

Work History

MEMBER CARE AGENT

DELTA COMMUNITY CREDIT UNION
Atlanta , GA
11.2021 - Current
  • Assist member with online banking, including resetting their password and enrollment.
  • Educate members on their account, transaction history, how to prevent getting fees, and company policies and procedures
  • Educate members on many different products and services that are offered.
  • Able to identify members needs and assist them while using my resources to provide accurate information.
  • Investigate transactions that leads to proper identification and reporting of fraudulent activity
  • Document caller information in Member Service Platform (MSP).
  • Provide customer service for 80 inbound calls per shift by answering questions and providing basic troubleshooting support.
  • Manage and promptly resolve members complaints to maintain professional relationships.
  • Resolve caller issues quickly and thoroughly.
  • Obtain knowledge on how to operate various pieces of equipment.

Teller

Delta Community Credit Union
Atlanta , GA
02.2021 - 11.2021
  • Assist members with various transactions including cash and check deposits, withdrawals, transfers, Shared Branch transactions, and processing loan payments
  • Educate members on many products and services that Credit Union offers in order to assistance with their financial goals
  • Consistently meeting established sales and service goals
  • Skilled in investigating transactions that leads to proper identification and reporting of fraudulent activity.
  • Maintained friendly and professional member interactions.

Retail Sales Associate

BED BATH AND BEYOND
Atlanta , GA
01.2019 - 05.2020
  • Greeted all customers with a warm and friendly welcome
  • Assisted customers on the sales floor and referring products that met their needs in the store and on the Company’s website
  • Successfully balanced my cash drawer every shift
  • Encouraging new and returning customers to become members
  • Maintaining merchandise on the sales floor and restocking merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Issued receipts and processed refunds, credits or exchanges.

SHIFT LEADER

ZAXBY’S
Kennesaw, GA
12.2017 - 08.2018
  • Ensured that al guests were served quickly
  • Trained and mentored new employees to bring up to speed and work with established employees to improve performance
  • Monitored customer and kitchen areas to reallocate staff duties to maximize coverage, efficiency, and customer service
  • Promoted additional sales by suggesting additional menu items
  • Answered customer inquiries and resolve issues promptly.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Associate of Science - Health Sciences

Georgia State University
Atlanta, GA
05.2022

Skills

  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Call Volume and Quality Metrics

Timeline

MEMBER CARE AGENT

DELTA COMMUNITY CREDIT UNION
11.2021 - Current

Teller

Delta Community Credit Union
02.2021 - 11.2021

Retail Sales Associate

BED BATH AND BEYOND
01.2019 - 05.2020

SHIFT LEADER

ZAXBY’S
12.2017 - 08.2018

Associate of Science - Health Sciences

Georgia State University

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ALYSIA TAYLOR