ALYSIA THREATTS

• Received an offer to be promoted to manager
• Provides exceptional service to high volume of daily customers.
• Displays enthusiasm and knowledge about General Motors' vehicles
• Responds to online inquiries for vehicles
• Handles inbound and outbound calls
• Gathers information and answers questions to assist customers in the car buying process
• Studies and retains product knowledge of multiple vehicles
• Provides outstanding customer service and guest experience

• Determined pricing for products or services based on costs and competition.

• Kept records for production, inventory, income and expenses.

• Promoted business on social media platforms to maximize brand identity and generate revenue.

• Set pricing structures according to market analytics and emerging trends.

• Conferred with customers to understand needs and finalize purchase orders.

• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

• Developed business from ground up and prepared records and operations.

• Provide exceptional quality customer service, with consistently high customer ratings and positive feedback
• Regularly and responsibly handles customer service complaints and resolves them with complete customer satisfaction
• Properly handles products and equipment in accordance with food safety laws to create a safe environment for clients
• Complies with State alcohol laws and Company policy when delivering orders that includes alcohol.

• Confirmed product routes
• Delivered packages in a timely manner
• Followed safety guidelines and protocols
• Loaded and unloaded cargo of up to 50 lbs
• Completed pre and post-trip safety inspections, reporting defects, malfunctions, & safety hazards
• Communicated customers complaints, feedback, and requests to management for prompt resolution
• Frequently updated dispatches to convey route issues, weather delays, and impacts to delivery schedules.

• Greeted and engaged with customers
• Gained knowledge in inventory and stocking
• Gained knowledge in the use of a cash register
• Thoroughly listened and responded to customers’ requests
• Resolved customers’ problems in a timely and efficient manner.

• Provided exceptional service to high volume of daily customers.

• Operated POS terminals to input orders, split bills and calculate totals.

• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Greeted customers, answered questions and recommended specials to increase profits.

• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

• Cleaned tables and chairs to prepare dining area for next customers.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered inbound calls, chats and emails to facilitate customer service.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Developed strong customer relationships to encourage repeat business.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.