Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alysia Wang

Puyallup

Summary

Dynamic professional with strong communication skills and attention to detail. Proven ability to manage time effectively and maintain organization in fast-paced environments. Committed to contributing to company success while continuously developing skills. Experienced in adapting to challenges and enhancing brand reputation through consistent performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Graham
10.2023 - Current
  • Coached partners through performance feedback, fostering a positive learning environment.
  • Directed partner activities during shifts to ensure compliance with job expectations.
  • Encouraged collaboration within teams by recognizing achievements and motivating partners.
  • Maintained cleanliness by restocking supplies, emptying trash, and sanitizing equipment.
  • Conducted inventory checks and generated product reports to meet quantity standards.
  • Supervised daily operations to enhance store workflow and service delivery.
  • Resolved customer complaints and addressed service issues promptly to maintain satisfaction.
  • Enforced company policies to uphold a safe working environment.

Barista

Kassie's Korner
Puyallup
07.2021 - 09.2023
  • Operated espresso machines and grinders to prepare high-quality coffee and beverages.
  • Maintained clean work environment by sanitizing equipment, washing dishes, and cleaning floors.
  • Developed rapport with regular customers to enhance overall service experience.
  • Adhered to food safety regulations and quality controls for successful state inspections.
  • Organized workstations for efficiency during peak hours and special events.
  • Provided information on specials, answered questions, and processed orders and payments.
  • Monitored inventory levels and replenished items in display cases and at the bar.
  • Memorized recipes for specialty beverages to ensure consistent product quality.

Medical Scheduler

Olympic Sports & Spine
Puyallup
09.2020 - 07.2021
  • Scheduled new patients referred through automated queues, fax, and mail on day of referral receipt.
  • Managed scheduling for new and established patients from multiple waitlists daily.
  • Verified patient information and insurance details for accurate billing.
  • Coordinated communication between patients and healthcare providers to ensure clarity.
  • Conducted patient follow-ups to confirm appointments and resolve concerns.
  • Addressed incoming calls from patients regarding appointment inquiries or changes.
  • Ensured completion of all necessary documents prior to patient appointment dates.

Medical Registration Specialist

CDI
Puyallup
09.2018 - 10.2020
  • Assisted patients with scheduling, paperwork, and inquiries to enhance service delivery.
  • Ensured accurate collection and recording of personal, financial, and insurance information.
  • Entered orders and new referring physicians accurately into Fusion database.
  • Maintained perfect attendance by consistently arriving on time for scheduled shifts.
  • Resolved order discrepancies and improved scheduling operations while delivering exceptional client support.
  • Handled 15 calls per hour to efficiently address customer inquiries and concerns.
  • Utilized electronic health record systems for precise data entry and compliance with regulations.
  • Conducted eligibility screenings for new patients in accordance with established guidelines.

Customer Service Administrative Assistant

Valley Auto & Electric
Hobart
12.2015 - 01.2017
  • Assisted Service Manager in enhancing operational proficiency through policy development.
  • Managed inventory and coordinated parts acquisition to ensure timely service delivery.
  • Oversaw accounts receivable and payable processes to maintain financial accuracy.
  • Handled over 100 telephone inquiries from clients and vendors, providing prompt assistance.
  • Cultivated strong customer relationships through exceptional service and responsiveness.
  • Coordinated service appointments for vehicle repairs and maintenance efficiently.
  • Organized office supplies to maintain a neat and functional workspace.
  • Provided administrative support to customer service team by preparing documents and managing schedules.

Retail Sales Manager

PeeKay Inc
Federal Way, Renton, Puyallup
07.2010 - 12.2015
  • Facilitated team goal-setting and development, motivating staff through praise and rewards for positive results.
  • Updated employee files with 60-day reviews, appraisals, and ongoing coaching to improve behavior.
  • Increased total store profitability by 15% monthly through strategic initiatives.
  • Identified and trained highly-qualified staff in best practices, procedures, and sales strategies.
  • Managed daily retail operations, ensuring efficient workflow among team members.
  • Trained new employees on effective sales techniques and customer service standards.
  • Analyzed inventory levels and coordinated timely restocking to meet customer demand.
  • Oversaw cash handling procedures, maintaining accurate financial records with zero discrepancies.

Education

Nail Technician -

Evergreen Beauty College
Renton, WA
04-2024

AA - Communications

Green River Community College
Auburn, Wa

Diploma -

Auburn Mountainview Highschool
Auburn, Wa

Skills

  • Customer service excellence
  • Positive attitude
  • Energetic demeanor
  • Professional environment
  • Organized workspace
  • Point-of-sale proficiency
  • Time management
  • Accounts receivable management
  • Coaching and mentoring
  • Goal setting
  • Inventory oversight
  • Sales expertise
  • Scheduling efficiency
  • Telephone communication
  • Valid food handler's permit
  • Data entry precision
  • Effective communication
  • Decision-making ability
  • Conflict resolution strategies
  • Continuous improvement mindset
  • Staff motivation techniques
  • Operations management proficiency
  • Staff scheduling expertise
  • Safety compliance knowledge
  • Cash handling skills
  • Rules enforcement capabilities
  • Team supervision skills
  • Problem-solving abilities
  • Motivational leadership style
  • Strong verbal and written communication skills
  • OSHA compliance knowledge
  • Customer relationship management

Accomplishments

  • culture award
  • 100% attendance award

Certification

  • Barbicide Certificate
  • Manicurist License

Timeline

Shift Supervisor

Starbucks
10.2023 - Current

Barista

Kassie's Korner
07.2021 - 09.2023

Medical Scheduler

Olympic Sports & Spine
09.2020 - 07.2021

Medical Registration Specialist

CDI
09.2018 - 10.2020

Customer Service Administrative Assistant

Valley Auto & Electric
12.2015 - 01.2017

Retail Sales Manager

PeeKay Inc
07.2010 - 12.2015

Nail Technician -

Evergreen Beauty College

AA - Communications

Green River Community College

Diploma -

Auburn Mountainview Highschool

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