Alyson Bove
Lake Worth,FL
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
20
20
years of professional experience
Work History
Surgical Coordinator/Lead Patient Advocate
Palm Beach Garden Regional Surgery Center
Palm Beach Gardens , FL
2022.10 - Current
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Assisted with patient transport from pre-op area to OR suite and back again after surgery was completed.
- Updated patient status reports following each surgery so that family members could be informed accordingly.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Managed patient check-in and check-out procedures and processed payments.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Ordered and maintained supply inventory for medical office.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Surgery Coordinator/Medical Records Coordinator
Delray Beach Surgical Suites
Delray Beach , FL
2020.10 - 2022.10
- Informed patients of payment policies, collected insurance information and verified benefits.
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
- Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
- Reviewed patient charts prior to surgery date to ensure accuracy of data entered into system.
- Managed schedules for multiple surgeons within the same facility.
- Collaborated with insurance companies to verify coverage for surgical procedures.
- Developed policies and procedures related to surgery scheduling and coordination.
- Collected coinsurance and deductible payments prior to procedure date.
- Entered insurance information and flagged out-of-network coverage information in computer system.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
Patient Coordinator
ENTAAF
Boca Raton , FL
2018.11 - 2020.10
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Coordinated patient appointments and maintained appointment schedule.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Compiled reports summarizing activities such as number of new or returning patients seen daily.
- Resolved customer complaints in a timely manner.
- Greeted visitors and checked them in for appointments or meetings.
- Scheduled appointments for clients according to their availability.
- Performed light administrative duties such as filing paperwork, data entry.
- Verified visitor identification and contact details.
- Processed payments for services rendered by staff members using cash register systems.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Radiology Imaging Assistant
Crystal Run Healthcare
Nyack , NY
2015.07 - 2017.01
- Provided assistance with patient transport between departments for exams and treatments.
- Scheduled cases to coordinate with diagnostic availability, allowing for emergent situations.
- Prepared patient charts for imaging procedures.
- Stocked shelves with new supplies as needed.
- Maintained cleanliness and orderliness in all areas within the radiology department.
- Instructed and prepared patients to facilitate x-ray or other examinations.
Maternity Coordinator
Good Samaritian Hospital
Suffern , NY
2010.09 - 2012.12
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained calendars of upcoming events, meetings and deadlines.
- Resolved customer complaints in a timely manner while upholding company standards.
- Analyzed customer feedback surveys in order to identify opportunities for improvement.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
ER Registrar
Good Samaritian Hospital
Suffern , NY
2007.02 - 2010.09
- Maintained a positive attitude while interacting with patients and families during difficult situations.
- Responded promptly to telephone inquiries from patients, families, and staff members.
- Provided assistance to patients in completing necessary forms for admission.
- Processed payments, collected co-payments and deposits from patients.
- Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
- Answered patient questions regarding registration and insurance processes.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Front Desk Manager
Comfort Inn and Suites
Nanuet , NY
2004.06 - 2007.02
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Assisted with training new staff members on front desk procedures and policies.
- Ensured the front desk area was clean and presentable at all times.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Welcomed large volume of guests and improved overall customer service.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Promoted loyalty programs to encourage repeat business from customers.
- Created and optimized employee schedules for shift coverage.
Education
Travel Tourism
SUNY Delhi
Delhi, NYSkills
- Stress Management Techniques
- Scheduling Expertise
- Electronic Health Records Management
- Insurance Verification
- Copay Collecting
- Patient Relations
- Schedule Coordination
- Office Workflow Support
- Office Administration
- Payment Collection
References
References available upon request.
Timeline
Surgical Coordinator/Lead Patient Advocate
Palm Beach Garden Regional Surgery Center
2022.10 - Current
Surgery Coordinator/Medical Records Coordinator
Delray Beach Surgical Suites
2020.10 - 2022.10
Patient Coordinator
ENTAAF
2018.11 - 2020.10
Radiology Imaging Assistant
Crystal Run Healthcare
2015.07 - 2017.01
Maternity Coordinator
Good Samaritian Hospital
2010.09 - 2012.12
ER Registrar
Good Samaritian Hospital
2007.02 - 2010.09
Front Desk Manager
Comfort Inn and Suites
2004.06 - 2007.02
Travel Tourism
SUNY Delhi
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