Alyson Bramlett
Fayetteville,AR
Summary
Dynamic and results-oriented professional with a proven track record at Tyson Foods, adept in enhancing customer experiences and streamlining operations. Championed the pilot rollout of a new Workforce Management System at current facility, significantly improving process accuracy and efficiency. Skilled in marketing techniques and effective communication, I thrive on solving complex problems and fostering team collaboration for achieving strategic goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Tyson Foods
04.2023 - Current
- Partner with colleagues to implement best practices and protocols. Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted in the development (pilot) and championed the rollout of new Workforce Management System (WFM) that is to be launched Enterprise wide. Currently manages new WFM system for the facility.
- Interact with vendors, contractors, and professional services personnel to receive orders and direct activities.
- Support department heads through scheduling meetings with customers and HQ, coordinate travel arrangements, and prepare crucial documents for audit purposes.
- Organize office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborate on special projects as assigned by leadership, contributing findings or coordinating event logistics as needed for success.
- Drive and facilitate communication between HR and supervisors on staffing needs. Report staffing to senior management weekly.
Customer Experience Coordinator
James+James
10.2022 - 04.2023
- Responded to high volume of incoming calls and emails utilizing listening and communication skills to identify customer problems, and maintaining satisfaction and loyalty with strategies focused on addressing customer needs and resolving concerns. Promoted a superior experience by addressing those concerns, demonstrating empathy, and resolving problems quickly.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs and utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Developed new client relationships by actively engaging with potential customers, providing a welcoming and open atmosphere at storefront, and highlighting the benefits of our product offerings.
- Lead omnichannel communication options, including managing third party sites, ensuring a seamless experience for customers across various touchpoints.
Office Manager, Interim
Russ Physical Therapy
08.2022 - 10.2022
- Reported to senior management on organizational performance and progress toward goals. Managed and oversaw day-to-day activities of operations, including coordination with companion offices.
- Streamlined office operations by implementing filing systems and strategies while managing compliance to keep organization operating within legal and regulatory guidelines.
- Supported department heads in accomplishing their goals through administrative assistance such as report generation and data entry.
- Point of contact for general inquires about the clinic, insurance verification, referrals, etc. Lead front desk team in achieving key outcomes at each client check-in, fostering warm relationships.
Spa C Coordinator /Social Media Content Creator
Fizz Facial Bar
01.2022 - 08.2022
- Improved team productivity with regular communication and progress updates, promoting a collaborative work environment.
- Enhanced operational workflows by maintaining organized documentation systems and schedules, updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Organized and managed multiple projects according to product release schedule. Helped enhance brand awareness by creating engaging social media content.
- Utilized industry trends and news to create relevant and timely posts that increased audience interest.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
Education
Bachelor of Science - Marketing
University of Arkansas, Fayetteville
Fayetteville, AR12.2024
Associate of Applied Science - Business Administration
Arkansas State University - Newport
Newport, AR05.2022
Skills
- Customer and Client Relations
- Time Management
- Data Entry
- Marketing Techniques / Content Creation
- Problem-Solving Abilities
- Critical Thinking
- Effective Communication
Certification
- Microsoft Office Efficiency Certification, University of Arkansas
- Interpersonal Leadership Training, Tyson Foods
- Digital Awareness Program, Tyson Foods
Additional Information
In depth knowledge of SAP (Systems, Applications and Products in Data Processing) and UKG Pro (Ultimate Kronos Group) software.
Timeline
Administrative Assistant II
Tyson Foods
04.2023 - Current
Customer Experience Coordinator
James+James
10.2022 - 04.2023
Office Manager, Interim
Russ Physical Therapy
08.2022 - 10.2022
Spa C Coordinator /Social Media Content Creator
Fizz Facial Bar
01.2022 - 08.2022
Bachelor of Science - Marketing
University of Arkansas, Fayetteville
Associate of Applied Science - Business Administration
Arkansas State University - Newport