Alyson Bruzas
Phoenix,AZ
Summary
Dedicated and enthusiastic individual seeking a Flight Attendant position, eager to leverage strong interpersonal skills and a commitment to exceptional customer service. Known for maintaining a positive attitude in fast-paced environments and effectively communicating with diverse groups. A quick learner with a passion for travel and a desire to ensure passenger safety and comfort. Ready to contribute to a team-oriented atmosphere and provide memorable experiences for all travelers.
Overview
14
14
years of professional experience
Work History
Instructional Assistant
Kyrene School District
Tempe, AZ
07.2021 - Current
- Collaborated with diverse teams to deliver individualized support, ensuring a positive and inclusive environment for students
- Provided personalized assistance and managed small group interactions, fostering strong communication and interpersonal skills
- Implemented and monitored behavior plans, showcasing conflict resolution, adaptability, and the ability to maintain composure in challenging situations
- Supervised and ensured the safety and well-being of students in various settings, demonstrating vigilance and quick decision-making
- Facilitated effective communication between students, teachers, and staff, reinforcing teamwork and coordination
- Managed administrative tasks such as organizing materials and maintaining records, emphasizing attention to detail and time management
- Earned the prestigious Key to Kyrene Award (2022-2023) for exceptional service and contributions, reflecting a commitment to excellence and customer satisfaction
Attendance Clerk
Kyrene School District
Tempe, AZ
08.2020 - 06.2021
- Maintained accurate records for over 800 students daily, demonstrating strong organizational skills and attention to detail
- Monitored and documented attendance patterns, showcasing the ability to identify and address potential issues proactively
- Communicated effectively with families and staff via phone and email, ensuring timely resolution of inquiries and concerns with professionalism and empathy
- Delivered excellent customer service by greeting and assisting students, families, and visitors, fostering a welcoming and inclusive environment
- Collaborated with office team members to meet deadlines and solve challenges, highlighting adaptability and teamwork in a fast-paced environment
- Generated and distributed important communications, adhering to strict policies and procedures to maintain compliance and accuracy
- Organized and maintained records with confidentiality and efficiency, emphasizing dependability and discretion
School Bus Driver
Kyrene School District
Tempe, AZ
04.2016 - 07.2020
- Delivered exceptional customer service while ensuring the safety and comfort of student passengers, fostering a positive and welcoming environment
- Adhered to strict schedules, safety protocols, and U.S
- Department of Transportation regulatory standards, demonstrating reliability and attention to detail under pressure
- Conducted pre- and post-trip safety inspections, showcasing vigilance and a commitment to passenger safety and operational efficiency
- Adapted to dynamic situations, including route reconfigurations due to road construction, ensuring timely arrivals and minimal disruptions
- Maintained clear and professional communication with students, parents, and team members to resolve issues and enhance passenger satisfaction
- Managed records of vehicle maintenance, mileage, and student behavior incidents, highlighting organizational skills and discretion
- Volunteered to distribute learning materials door-to-door to over 800 students during school closures, reflecting a service-oriented mindset and adaptability to changing circumstances
- Demonstrated strong problem-solving abilities by creating effective solutions to improve the experience of student passengers
- Collaborated with team members to meet deadlines and support district initiatives, emphasizing teamwork and dependability
- Recognized by management for exemplary attendance, work ethic, and superior service delivery
Administrative Assistant and Crew Scheduler
Infinity Medical Services
Phoenix, AZ
04.2011 - 04.2016
- Coordinated schedules and travel arrangements, ensuring seamless operations and efficient resource allocation for various events, reflecting strong organizational and multitasking abilities
- Provided exceptional service by assessing client needs and scheduling events to meet compliance standards, showcasing problem-solving and adaptability
- Managed confidential information with discretion, particularly concerning high-profile individuals and organizations, emphasizing professionalism and trustworthiness
- Communicated effectively with executives, team members, and clients through correspondence, calls, and meetings, fostering collaboration and positive relationships
- Conducted research and analyzed data to support staff requirements, demonstrating attention to detail and the ability to manage complex tasks under pressure
- Developed administrative processes to enhance efficiency, improve workflows, and ensure adherence to organizational objectives
- Served as a liaison between departments and executives, ensuring clear communication and the successful coordination of team efforts
- Maintained meticulous records of event logistics, inventory, and document management, highlighting dependability and precision
- Handled dynamic and fast-paced environments by adapting to shifting priorities, meeting deadlines, and maintaining professionalism under pressure
- Demonstrated exceptional planning skills by coordinating meetings and specimen collection events, managing logistics for groups of varying sizes
Education
Master of Arts - Organizational Management
University of Phoenix
Tempe, AZ10.2000
Bachelor of Science - Business Management
The University of Tampa
Tampa, FL05.1992
Student Intern-Quality Assurance Associate - Communications
Pan American World Airways, Inc.
Queens, NY08.1989
Skills
- Customer Service Excellence
- Professional Communication Skills
- Team Collaboration
- Time Management
- Adaptability and Flexibility
- Safety and Emergency Management
- Conflict Resolution
- Cultural Awareness and Sensitivity
- Attention to Detail
- Heavy Lifting
References
References available upon request.
Timeline
Instructional Assistant
Kyrene School District
07.2021 - Current
Attendance Clerk
Kyrene School District
08.2020 - 06.2021
School Bus Driver
Kyrene School District
04.2016 - 07.2020
Administrative Assistant and Crew Scheduler
Infinity Medical Services
04.2011 - 04.2016
Master of Arts - Organizational Management
University of Phoenix
Bachelor of Science - Business Management
The University of Tampa
Student Intern-Quality Assurance Associate - Communications
Pan American World Airways, Inc.
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