Alyson Chappell
Raleigh,North Carolina
Summary
Emerging HR professional offering skills as a Human Resource Assistant and training protocol development. Focus interest on change management and policy implementation. Excellent ability to manage competing priorities and communicate effectively across all organizational levels. Flexible and focused team player with expertise in customer relationship management, quickly adapt and is proficient in acquiring new skills wIth a strong interest in the Human Resource field, including strategic planning and time management.
Overview
7
7
years of professional experience
Work History
Server
Relish Craft Kitchen And Bourbon Bar
2021.11 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Manage and be responsible for opening and closing duties.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Behavioral Health Technician
Autism Learning Partners
2020.09 - 2021.11
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded it to the correct personnel for review.
- Prepared and submitted daily reports to management.
- Applied de-escalation and limit-setting techniques to promote client cooperation.
- Worked on reducing any behavioral problems or developing new skills.
- Liaised with staff and management in the analysis and resolution of issues, grievances, and conflicts.
Server
Carolina Ale House- LM Hospitality
2018.05 - 2020.04
- Highly skilled in handling situations that need to be solved and to provide the best service and customer experience.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food, and providing customer service.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Work Study Office Assistant
UNCW
2016.08 - 2020.03
- Interacted with customers by phone, email, or in person to provide information.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Developed and maintained an organized filing system for student records and documents.
Education
Associate of Arts - Human Resources Management
Wake Technical Community College
Raleigh, NC12.2023
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Wilmington, NC05.2020
Skills
- Excel, PowerPoint, and Word
- Time Management
- High-Energy and Stamina
- Customer Service and Rapport
- Teamwork
- Recordkeeping
- Incident reporting
- Conflict resolution
- Leadership Supervision
Timeline
Server
Relish Craft Kitchen And Bourbon Bar
2021.11 - Current
Behavioral Health Technician
Autism Learning Partners
2020.09 - 2021.11
Server
Carolina Ale House- LM Hospitality
2018.05 - 2020.04
Work Study Office Assistant
UNCW
2016.08 - 2020.03
Associate of Arts - Human Resources Management
Wake Technical Community College
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
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