Alyson Chestnut
Marietta,GA
Summary
Solution-Focused professional with over 21 years of Analytical and Customer Support role experience with passion for discovering answers for complex situations. Seeking the opportunity to execute what it takes to get a startup team or project off the ground with a successful first year return and impact on revenue. Relationship Builder and Developer with a second mile mentality to ensure excellent customer service to internal and external clients. Ability to create positive and productive change on-site, remotely, and virtually.
Overview
11
11
years of professional experience
Work History
District Installation Coordinator/Project Manager
PlayON Sports Inc
Chamblee, GA
04.2023 - 05.2025
- Collaborated with school districts nationwide for new installations of Pixellot sports streaming equipment.
- Conducted pre-installation meetings to review plans and schedules with customers and internal teams.
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Created reports detailing the status of each installation project at regular intervals.
- Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
- Coordinated site surveys to educate schools on network requirements prior to installations.
- Scheduled local technicians for service calls and routine maintenance of Pixellot cameras.
- Pulled data from multiple sources regarding school sites, installer invoicing, and lift rentals.
- Ensured accuracy of first-time fix rates for technician visits related to maintenance and upgrades.
- Maintained direct access for school contacts to account managers for prompt issue resolution.
- Calibrated streaming and scoreboard cameras to guarantee continuous operation and recording.
- Saved PlayOn $150,000 in 2023 by managing venue dimensions and lift rental logistics effectively.
Installation Coordinator
The Home Depot
Marietta, GA
07.2017 - 04.2023
- Delivered weekly performance metrics on team statistics, scheduling, and job revenue.
- Coordinated with Logistics and brand manufacturers to ensure accurate shipment tracking.
- Maintained customer satisfaction in the Mid Atlantic region through proactive communication.
- Oversaw scheduling, job installations, and payroll management for Mid Atlantic projects.
- Worked with ordering teams to ensure precise product entries before order routing.
- Fostered relationships with vendors to streamline production processes from submission to delivery.
- Collaborated with Installation Managers and Sales Department to enhance customer experience.
- Processed permit requests for installations while liaising with Northern VA and Maryland city offices.
Sr. Provisioning Analyst
Verizon Telematics
Brookhaven, GA
07.2014 - 07.2017
- Directed fraud detection and reporting operations for voice and data services, strengthening compliance efforts.
- Created and revised training documents to reflect updated processes for enhanced clarity.
- Facilitated training for sales teams on device onboarding, pricing structures, and activation procedures.
- Supervised fallout orders from Verizon Vehicle startup, guaranteeing device activation at point of sale.
- Administered processing of vehicle VIN numbers for emergency system activations and deactivations.
- Produced comprehensive daily metrics reports to analyze fraud trends and new activations.
- Investigated suspected fraud cases through document analysis and financial trail tracing techniques.
- Collaborated on launch project for Verizon’s HUM marketing initiative, ensuring effective execution.
Education
ABA Business Administration Marketing -
Kansas State University
02.2012
General Studies -
Cobb Adult Education
10.2000
Skills
- Salesforce and Microsoft Office
- Project coordination and scheduling
- Training and development
- Data analytics
- Conflict resolution strategies
- Solution-focused approach
- Effective communication
- Strategic planning
- Purchase order management
- Provisioning and installation coordination
- Process improvement initiatives
- Material ordering and inventory management
- Fraud detection and identification
Timeline
District Installation Coordinator/Project Manager
PlayON Sports Inc
04.2023 - 05.2025
Installation Coordinator
The Home Depot
07.2017 - 04.2023
Sr. Provisioning Analyst
Verizon Telematics
07.2014 - 07.2017
ABA Business Administration Marketing -
Kansas State University
General Studies -
Cobb Adult Education
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