Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Guest Services Associate
Stratton Mountain Co.
Stratton, VT
11.2019 - Current
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Collaborated with other departments to ensure the highest quality of service was provided to guests.
Corrected guest issues promptly with knowledgeable and friendly service.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Assisted with training new Guest Services Associates on proper procedures.
Substitute Day Care Provider
Mrs. Butler's Home Child Care
Point Pleasant, NJ
09.2016 - 06.2017
Provided care for infants and toddlers by changing diapers, preparing meals, helping with nap times, and organizing playtime activities.
Intervened quickly and appropriately when issues between children arose using positive behavior management techniques.
Observed each child's individual needs and provided appropriate support accordingly.
Supervised children during outdoor playtime to ensure safety at all times.
Demonstrated patience while working with young children who may have difficulty following directions or expressing themselves clearly.
Provided nurturing and appropriate environment for children of various ages.
Licensed Nail Technician
Nailz Etc.
Point Pleasant, NJ
03.1996 - 05.2010
Ensured customer satisfaction by providing exceptional service and quality results.
Performed high volume of daily customers gel, acrylic and natural manicures.
Followed strict hygiene standards throughout all phases of service delivery.
Office Manager
Penn Mutual Life Insurance Company
Edison, NJ
06.1999 - 05.2003
Supervised staff members, organized schedules and delegated tasks.
Maintained filing system for records, correspondence and other documents.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Developed and implemented office policies and procedures.
Provided administrative support to management team including preparing reports and presentations.