Alyson Crowley
Massapequa,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve individual and company goals.
Overview
16
16
years of professional experience
Work History
Level 3 Teaching Assistant
NYC Department Of Education
Oakland Gardens, New York
10.2004 - 05.2011
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, lesson plans, and reviewing work.
- Assisted teachers in developing individualized education plans (IEP's) and behavior plans.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning experiences.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Maintained schedule of support services and attended class sessions.
- Attended professional development workshops to maximize my skillset.
Garnishment Specialist
Adecco Corporate
Melville, NY
05.2003 - 10.2004
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
- Set up wage garnishments resulting from child support orders, judgments and tax levies.
- Investigated and corrected instances of incorrect garnishment documentation.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
- Adjusted employee tax status along with information regarding withholding.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Supported finance department payroll administration while monitoring reportable hours of 9 full-time employees.
Assistant Manager
Kohl's Department Stores, Inc
Massapequa, New York
10.2001 - 09.2003
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Customer Service Agent - Roadside Assistance
AAA Northeast
Garden City, NY
01.1998 - 09.2002
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over the positive direction of conversations.
- Entered customer interaction details in the road service operating system to track requests, document problems and record solutions offered.
- Adapted to working in various roles and maintained knowledge of current strategies and solutions.
- Addressed escalated customer service issues sent from dispatchers and service teams to facilitate optimum customer service.
- Provided primary customer support to existing and potential customers.
- Interfaced with service stations, local authorities and customers to understand requirements, needs and track assistance.
Retail Sales Associate
Old Navy
West Babylon, NY
09.1996 - 01.1998
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Human Development
SUNY Empire State College
Saratoga Springs, NY12.2020
Associate of Arts -
Nassau Community College
Garden City, NY06.2000
High School Diploma -
Massapequa High School
Massapequa, NY06.1997
Skills
- Professional telephone demeanor
- Staff education and training
- Data visualization
- Ubuntu
- Service coordination
- Schedule Management
- Customer Relations
- Dependable and Responsible
- Excellent Communication
- Teamwork and Collaboration
- Training and Development
- Classroom management
Timeline
Level 3 Teaching Assistant
NYC Department Of Education
10.2004 - 05.2011
Garnishment Specialist
Adecco Corporate
05.2003 - 10.2004
Assistant Manager
Kohl's Department Stores, Inc
10.2001 - 09.2003
Customer Service Agent - Roadside Assistance
AAA Northeast
01.1998 - 09.2002
Retail Sales Associate
Old Navy
09.1996 - 01.1998
Bachelor of Arts - Human Development
SUNY Empire State College
Associate of Arts -
Nassau Community College
High School Diploma -
Massapequa High School
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