Alyson Dancy
Chilhowie,Virginia
Summary
I have worked in two settings that allowed me to learn communication and quick problem solving skills. My current job as a 911-dispatcher has also allowed me the privilege to work with important documentation and paperwork. I have learned skills of organization and the ability to find desired paperwork in a quick and easy manner. I have also learned real-life problem solving skills, the ability to work in a hectic environment, and the ability to multi-task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telecommunications Officer
Smyth County Sheriff's Office
11.2021 - Current
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to citizens, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Handled and organized important paperwork efficiently and accordingly.
- Efficient skills with multiple computer programs such as Excel and Microsoft.
Hostess
Cracker Barrel
06.2019 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Master of Arts - Secondary Education
Liberty University
Lynchburg, VA08.2024
Bachelor of Arts - History
Liberty University
Lynchburg, VA07.2023
Associate of Arts and Science - Teacher
Virginia Highlands Community College
12.2021
Advanced Diploma - undefined
Chilhowie High School
05.2020
Skills
- Technical Document Reading
- Communications Expertise
- National Crime Information Center (NCIC)
- Reading Comprehension
- Teletype Networks
- Computer-Aided Design (CAD)
- Data Entry
- Crisis Management
- Document Calls
- Information Archiving and Retrieval
Certification
Quick Problem Solving Multi-Tasking Organization Communication Time Management Computer Proficiency Teamwork Emotional Intelligence CERTIFICATES CPR Certificate Name REFERNCES Interest Courses Achievements/Tasks
Certifications
- CPR
- Duty to Intervene
- Emergency Medical Dispatch 5th Ed., Version 4
- SWCJTA- Dispatcher Basic
- Incident Command Systems
References
Brandon Collins
- (276)-780-1926
Randy Surber
- (276)-706-0375
Amy Wheeler
- (276)-759-5327
James Woods
- (276)-628-4004
Timeline
Telecommunications Officer
Smyth County Sheriff's Office
11.2021 - Current
Hostess
Cracker Barrel
06.2019 - 11.2022
Master of Arts - Secondary Education
Liberty University
Bachelor of Arts - History
Liberty University
Associate of Arts and Science - Teacher
Virginia Highlands Community College
Advanced Diploma - undefined
Chilhowie High School
Quick Problem Solving Multi-Tasking Organization Communication Time Management Computer Proficiency Teamwork Emotional Intelligence CERTIFICATES CPR Certificate Name REFERNCES Interest Courses Achievements/Tasks
Similar Profiles
Johnny JoannouJohnny Joannou
Chief Deputy Sheriff at Smyth County Sheriff's OfficeChief Deputy Sheriff at Smyth County Sheriff's Office
Jalissa BarrJalissa Barr
911 Dispatcher at Smyth County Sheriffs Office911 Dispatcher at Smyth County Sheriffs Office
Vanessa MendezVanessa Mendez
Youth Services Volunteer at LA County Sheriff's DepartmentYouth Services Volunteer at LA County Sheriff's Department