Alyson Dingus
Murfreesboro,United States
Summary
Customer Service Representative with 15 years of experience, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Sales Floor Supervisor
City Thrift
04.2021 - Current
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated work of 30 floor employees to improve performance.
- Created employee schedules to align coverage with forecasted demands.
- Reduced employee turnover with hands-on leadership and coaching.
- Designed and built over 100 displays to generate customer interest in store merchandise.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Held team meetings to gain feedback, provide updates and set policies.
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Defined and enforced store procedures in compliance with company policies and procedures.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Developed and implemented strategies to improve customer service and increase sales.
- Implemented cost-saving measures to reduce waste and optimize profitability.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
- Upheld proper visual merchandising standards on retail floor and windows.
Remote Business Account Representative
ModusLink
10.2012 - 03.2021
- Acted as a liaison between Customer, Sales Director and Onsite Fulfillment Team Supervisor
- Responsible for compiling and rectifying all sales orders, inventory and account issues
- Used Excel, Word, SAP and WMS.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to client inquiries and provided detailed account information.
- Managed revenue models, process flows, operations support and client engagement strategies.
- Resolved issues quickly to maintain productivity goals.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Managed internal operational standards and productivity targets.
- Delivered direct feedback to senior management regarding project visibility and status.
- Scrutinized production output and identified areas for improvement.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Evaluated employee performance and provided feedback and training as needed.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Utilized data analysis tools to identify and resolve production issues.
- Analyzed production data and prepared reports for senior management.
- Contacted client to assess satisfaction and current needs.
- Increased client satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Supported client satisfaction through regular follow-up and communication.
- Identified and implemented process improvements to maximize efficiency.
- Implemented customized account plans to meet individual client needs.
- Kept detailed records of client interactions for optimal traceability.
- Gained client trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
Shift Supervisor
Starbucks
07.2002 - 06.2006
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Developed job assignments for the team, planned production schedules and strengthened organization of task flows.
- Delivered successful training to more than 50 employees during tenure, educating on successful work processes and productivity strategies.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed cash and credit card transactions accurately using POS software.
- Developed and implemented new processes and procedures to streamline operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Diploma -
Smyrna High School
Smyrna, TNSkills
- Telephone Etiquette
- Data Entry
- Conflict Resolution Techniques
- Account Management
- Issue Resolution
- Customer Service and Assistance
- Policy and Procedure Adherence
- Client Relationships
- Microsoft Office
- Inbound Call Answering
- Customer Service Management
- Handling Complaints
- Enforce Policies
Timeline
Sales Floor Supervisor
City Thrift
04.2021 - Current
Remote Business Account Representative
ModusLink
10.2012 - 03.2021
Shift Supervisor
Starbucks
07.2002 - 06.2006
Diploma -
Smyrna High School