Alyson Dolnik
Bridgestone Firestone
MILWAUKEE
6
years of professional experience
Dedicated customer service technician with proven skills in problem-solving, communication, and inventory management. Committed to enhancing customer satisfaction through meticulous attention to detail and effective teamwork.
Work History
Customer Service Technician
1 Year 2 Months- Resolved customer inquiries and technical issues efficiently, enhancing overall satisfaction.
- Diagnosed and repaired tire-related problems using specialized equipment and tools.
- Assisted in inventory management, ensuring accurate stock levels of products and supplies.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Collaborated with team members to streamline service processes, increasing operational efficiency.
Property Manager
1 Year 4 Months- Managed day-to-day operations of residential properties, ensuring tenant satisfaction and effective communication.
- Coordinated maintenance requests and vendor services, streamlining response times and service quality.
- Developed and implemented property marketing strategies to enhance occupancy rates and attract potential tenants.
- Conducted regular property inspections to identify maintenance needs and initiate timely repairs or improvements.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Manager
3 Years 7 Months- Led team in achieving sales targets through effective communication and strategic planning.
- Streamlined operational processes, resulting in increased efficiency and reduced turnaround times.
- Developed training programs to enhance staff performance and improve customer service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Arts - Cosmetology
Associate of Science - Emergency Medicine
Skills
Reporting processes
Inventory management
Customer assessments
Documentation and reporting
Problem-solving
Time management
Attention to detail
Multitasking
Teamwork and collaboration
Professional under pressure
Effective communication
Timeline
Customer Service Technician
Bridgestone Firestone
05.2025 - CurrentRead More
Property Manager
ACC Management Group
01.2024 - 05.2025Read More
Assistant Manager
Abercrombie & Fitch
06.2020 - 01.2024Read More
Gateway Technical College
Associate of Science from Emergency Medicine
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Gateway Technical College
Associate of Arts from Cosmetology
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